Virtual Assistant and Office Manager

Directed daily office operations and facility management to support uninterrupted client service delivery. Managed procurement and record-keeping systems while maintaining high operational standards.

Oversaw Electronic Visit Verification (EVV), caregiver compliance, billing documentation, and audit-ready records. Partnered with case managers to monitor care plans and support adherence to healthcare regulations.

Applied Industrial Engineering principles to audit and redesign workflows, reduce administrative bottlenecks, and improve efficiency. Served as a key communication contact for families, healthcare professionals, and staff through high-volume inbound and outbound calls.

Streamlined complex email workflows and maintained executive-level project documentation to improve operational efficiency.

Acted as a primary contact for professional phone correspondence and client relationship management. Managed and curated social media content to support brand visibility and engagement.

Supported business growth by managing lead follow-up, sales-cycle activities, service quotations, and client scheduling for automotive, residential, commercial, and corporate window tinting services.

Calculated worker hours for payroll processing and used GoHighLevel and Readymode to improve CRM outreach and appointment-setting workflows. Managed client inquiries through Google Call and scheduled services through Google Calendar.

Oversaw executive calendars and organized consulting assets and sensitive files using Dropbox and Google Workspace.

Supported client acquisition through outbound outreach, lead generation, and accurate CRM data entry.

Conducted high-volume prospect calls, qualified leads, handled objections, and built initial rapport with prospective clients. Managed end-to-end appointment booking, calendar invites, and pipeline documentation to support sales follow-up and show rates.

Organized and maintained digital tenant records, contracts, and financial documents to ensure accuracy, accessibility, and data integrity.

Coordinated move-in and move-out dates, maintenance schedules, and communication between international students and local property managers in Augsburg, Germany.

Delivered English instruction for global learners and developed strong verbal and written communication skills for international audiences.

Supported learners through clear, professional, and adaptable communication.

Facilitated daily public-service office operations, managed executive schedules, coordinated public relations efforts, and supported community activities.

Organized official government records and archives for secure retrieval during audits and public inquiries. Served as recording secretary for meetings, drafted minutes, and maintained resolutions and official proceedings.

Planned events and government programs, managing logistics and resources while serving as a primary point of contact for constituents and stakeholders.

Conducted time and motion studies to identify manufacturing process waste and opportunities for improvement.

Assisted with production quality control and audit documentation. Proposed workflow adjustments intended to improve hourly output and reduce material downtime.

Provided administrative support to financial advisors, including management of client files and sensitive financial documents.

Coordinated appointments, handled initial client inquiries, and maintained accurate insurance and policyholder records through data entry.

Bachelor of Science in Industrial Engineering.