Senior Project Manager

I support the product and daily operations of an AI platform, translating business needs and user feedback into prioritized product improvements. I define sprint goals and manage backlog priorities in Jira to improve release predictability.

I coordinate with teams and stakeholders throughout the product lifecycle, from idea through rollout. I contribute to testing, feedback follow-up, operational execution, and improvements to the user experience.

I managed software selection and implementation initiatives, converting business needs into requirements, evaluation criteria, cost estimates, and business case inputs. I coordinated business owners, technical teams, and external vendors to define scope, constraints, priorities, and success criteria.

I assessed risks, dependencies, technical impacts, costs, and delivery progress while ensuring proposed solutions aligned with enterprise architecture, regulatory obligations, and business requirements. I maintained project documentation and delivered stakeholder presentations and training to support implementation readiness.

I led complex software and infrastructure projects from initiation through delivery in a regulated banking environment. I aligned business priorities, technical constraints, estimates, implementation plans, budgets, security requirements, risks, and timelines.

I coordinated business, compliance, IT, infrastructure, security, and external delivery teams. I prepared project charters, governance materials, and business case inputs, while providing regular stakeholder updates on progress, costs, risks, and delivery status.

I led client-facing custom software deliveries from requirements workshops and planning through development, UAT, go-live, and post-release stabilization. I served as the primary contact for clients and internal delivery teams, including developers, QA specialists, architects, and vendors.

I managed planning, budgets, reporting, stakeholder communication, backlog grooming, prioritization, and release planning in Agile and hybrid environments. I led the Demat Loans digital transformation project, impacting more than 500 users across eight departments and up to 20 process steps.

I managed internal IT projects in a complex enterprise environment, covering initiation, planning, governance, progress tracking, reporting, and delivery follow-up. I prepared initiation documentation defining scope, objectives, costs, risks, expected benefits, and delivery plans.

I coordinated business stakeholders, technical teams, and support parties, while managing change follow-up and steering committee communications. Key initiatives included the Mail Office System, EP Connect Migration, and SAS Visual Analytics Upgrade.

I supported internal business applications by combining service ownership, technical coordination, application monitoring, incident investigation, and Level 3 vendor follow-up. I reviewed logs and operating system events, maintained documentation, prepared functional specifications, and produced application usage reporting.

I managed incident, problem, escalation, supplier-performance, and service-quality follow-up to support agreed SLA levels and stable deployments. I also delivered guidance and training to help business users adopt applications effectively.

I supported enterprise content management implementation projects through business process analysis, technical consulting, solution design, testing planning, and client-facing delivery. I worked with clients to clarify requirements and translate them into functional and technical solution inputs.

I collaborated with development teams on solution architecture and implementation approaches. I implemented, configured, deployed, and supported EMC Documentum-based solutions, including rollout activities and customer training.

I supported healthcare software implementation projects involving business process analysis, requirements gathering, application configuration, rollout, training, maintenance, and user support. I prepared functional and technical specifications for client-specific solutions.

I installed and configured applications, resolved day-to-day issues, and supported application and database maintenance. I contributed to Hospital Manager Suite and InFlow projects in business analysis, implementation, training, and solution support capacities.