Sachin Ojha

Customer Support and Operations Executive

Actively looking · Member since 26 Aug 2026

Message

Location: Bhilai/Durg, India

Desired salary: Confidential

Work preference: Remote Only / Full Time

Experience level: Mid

About

Professional summary

I am a B.Com graduate with over two years of experience in customer support, business operations, and account-related service delivery.

I currently work as a Customer Care Executive at IndiaMART, where I manage high volumes of customer calls, resolve service and profile queries, and handle escalations through CRM and internal support systems.

My experience includes customer communication, complaint resolution, documentation, process adherence, account and profile support, and coordination with internal teams for timely issue closure.

I am comfortable using MS Excel, Google Sheets, CRM platforms, ERP systems, Freshdesk, Ozonetel, and Tally for operational, support, and data-handling activities.

I also have audit and accounts experience, including documentation, stock audit, loan audit, verification activities, and industry visits. I am seeking opportunities in banking operations, branch operations, customer service, back-office operations, or process execution.

Notice period: Immediately

Skills

13 capabilities

Experience

Career history

Customer Care Executive IndiaMART InterMESH Limited

Jan 2024 – Present

Handle more than 80 customer calls per day, resolving service-related, account-related, profile-status, and customer support queries while following established processes and communication scripts.

Manage compliance-related issues, disabled profiles, service requests, and escalations through CRM and internal systems. Maintain accurate customer and case information across CRM, ERP, Freshdesk, Ozonetel, and Google Sheets.

Coordinate with internal teams to ensure timely issue resolution and closure. Communicate resolutions clearly in Hindi and English while adhering to quality, process, and customer-service standards in a high-volume environment.

Audit/Accounts Trainee Suresh Kothari & Associates

2023 – 2024

Assisted with audit-related activities, documentation, stock audits, loan audits, and industry visits.

Used Microsoft Excel and Tally for accounting and data-related tasks. Supported verification and documentation work with a strong focus on accuracy and attention to detail.