I am a bilingual English/Spanish customer support professional with experience handling high-volume customer, patient, and provider inquiries in remote, CRM-driven environments.
I specialize in resolving escalations, troubleshooting platform issues, documenting interactions accurately, and maintaining a high standard of service across phone, email, live chat, and SMS channels.
I have worked in HIPAA-compliant healthcare support environments, where I coordinated scheduling, protected sensitive information, and collaborated with billing, insurance, medical, and client teams.
I bring strong customer-service judgment, de-escalation skills, SLA awareness, and a track record of achieving a 95% customer satisfaction rate while managing large support queues.
Before focusing on customer support, I led academic operations for eight years at a bilingual school serving more than 300 students. This experience strengthened my people management, cross-functional communication, training, and operational leadership skills.
I am pursuing a long-term remote customer support role where I can combine bilingual communication, frontline support execution, and leadership experience to deliver excellent customer outcomes.
