Customer Support & Back Office Concentrix
Provided customer support and back-office services.
Built experience in customer communication, issue handling, and operational support before transitioning toward software development.
- Location
- Vila Nova de Famalicão, Portugal
- Desired salary
- Unspecified
- Work preference
- Remote Only
- Experience level
- Junior
About
Professional summaryI am a junior full-stack developer based in Vila Nova de Famalicão, Portugal, transitioning from several years of customer service, sales, back-office, and delivery experience into software development.
I build web applications using React, Next.js, Node.js, TypeScript, JavaScript, PHP, Python, and MySQL. My recent work includes a production platform for a real client with an online store, secure authentication, and an administrative dashboard.
I have developed portfolio projects including a football quiz application with JWT authentication and dynamic leaderboards, a PokerStars hand-processing application with a PySide6 interface, and a PHP content management system with CRUD functionality and security measures.
My background in customer-facing roles has strengthened my communication, problem-solving, and service skills. I bring this practical perspective to building useful, user-focused software.
I hold a Full-Stack Web Developer certification and have completed programming training in Python. I am continuing to develop my technical skills through hands-on projects and production deployments.
Skills
15 capabilitiesTech stack & tools
Working toolkitExperience
Career historyCustomer Support & Sales Via Direta
Worked in a customer support and sales role.
Supported customers while developing communication, service, and sales-oriented skills.
Delivery Team Burger King
Worked as part of the delivery team.
Contributed to operational delivery work in a fast-paced customer service environment.
Customer Support & Sales Meo/Altice
Worked in customer support and sales for Meo/Altice.
Assisted customers and developed practical experience in service delivery and sales communication.
Education
Learning historyInstituto Superior de Engenharia de Coimbra
Industrial Engineering and Management, Industrial Engineering and Management
Studies in Industrial Engineering and Management; not finished.
Escola Secundária D. Sancho I
High School Diploma
High School Diploma.
Codemaster
Full-Stack Web Developer Certificate, Full-Stack Web Development
Technical certification in full-stack web development.
IEFP
Programming Languages Certificate, Python
Programming languages training focused on Python.
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