Customer Experience Representative

I provide customer experience support for the Claro Empresas account, handling telephone service and requests related to billing adjustments, rebilling, tax changes, balance details, and consumption information.

I analyze balances and customer consumption data while working under performance metrics and KPIs. I also support internal process optimization and assist the team through leadership-oriented collaboration aimed at improving performance indicators.

I managed administrative and accounting processes, including recording card settlements in Odoo through Fiserv and reconciling loaded documents against ARCA records.

My responsibilities included calculating and issuing supplier income tax withholdings through SIAP/SICORE, coordinating tax return and VEP payments, monitoring supplier current accounts, and preparing payment orders.

I also entered purchase invoices and supplies into FUDO for inventory control and performed payroll pre-calculations based on worked hours and employee roles.

I organized staff shifts and assigned daily tasks to support branch operations and team productivity.

I managed inventory controls, cash register reconciliations, and customer service activities while ensuring smooth day-to-day operational performance.

I provided customer service at tables and the counter, assisted with beverage preparation, and supported bar operations.

I also worked as a kitchen assistant and maintained cleanliness and organization throughout the workplace.

I served customers by handling cash register operations, receiving orders, and preparing beverage and complementary order items.

I supported general cleaning and maintained service-area readiness in a fast-paced customer service environment.

Primary Education Teaching program in progress.

Completed secondary education.