I am an operations, administrative, and project support professional with international experience across customer support, executive assistance, education, sales, and client-facing environments. I work where people, systems, and day-to-day operations meet, bringing structure, clarity, and dependable follow-through to fast-moving teams.
I have developed practical strengths in remote coordination, stakeholder communication, scheduling, documentation, workflow support, escalation handling, and sensitive-information management. I am comfortable working independently while maintaining clear communication across teams, time zones, and cultures.
Having lived and worked abroad for more than a decade, I adapt quickly to changing priorities and multicultural work environments. I bring a calm, service-oriented approach to problem-solving and enjoy helping colleagues and clients navigate complex processes.
My background includes operations and executive support in financial services, regional coordination, administrative placements, customer support, and international academic support. I have used CRM, ticketing, communication, documentation, and collaboration platforms to support efficient service delivery.
I am actively developing my skills through a Google Project Management Professional Certificate and a BSc in Mechanical Engineering that I am waiting to graduate from. I am particularly interested in remote operations, project coordination, administrative support, customer support, and process-improvement opportunities.
I am based in Vietnam and equipped for reliable remote and asynchronous collaboration, with high-speed internet, backup connectivity, and a dedicated home-work setup.
Provided remote operations and administrative support as an independent contract worker. Supported coordination, communication, scheduling, documentation, task tracking, and workflow administration for remote work environments.
Managed work independently in fast-paced settings, emphasizing follow-through, clear information routing, discretion, and reliable client and team support.
Coordinated academic and student-support activities while facilitating ESL and IELTS learning. Worked across international education environments in Vietnam, Thailand, Hong Kong, and remotely.
Supported learners and stakeholders through communication, scheduling, remote classroom tools, onboarding, and responsive coordination across cultures and time zones.
Provided international student support and remote coordination across schools, centers, and freelance engagements. Assisted with communication, administrative processes, information sharing, and service coordination.
Worked with geographically distributed stakeholders and adapted workflows to support changing priorities, multicultural communication, and remote collaboration.
Coordinated regional operational activities for a financial planning organization in Pretoria, South Africa. Supported administrative processes, stakeholder communication, scheduling, documentation, and workflow follow-up.
Contributed to organized operations by maintaining accurate information flow and helping teams manage priorities and service requirements.
Delivered operations and executive support within Sanlam Life Insurance in Rustenburg, South Africa. Managed administrative coordination, calendars, inboxes, documentation, and confidential information with professionalism and discretion.
Supported operational workflows and internal stakeholders through organized communication, process support, compliance awareness, and dependable follow-through.
Supported client-facing service, digital content activities, and administrative operations for a media organization in Johannesburg, South Africa. Assisted with customer communication, administrative coordination, and resolution tracking.
Contributed to daily operational support by handling information accurately and supporting client needs in a responsive, organized manner.
Provided administrative and operations support through a recruitment agency in Johannesburg, South Africa. Supported placement-based assignments involving virtual assistance, customer care, office administration, front-desk reception, data capture, switchboard operation, call-centre support, legal support, and executive support.
Completed long-term or repeat placements supporting organizations including Regus, Elanco Animal Health, Hong Kong Trade Development Council, and Xertech. Assisted with organized office processes, client service, and dependable administrative delivery.
Continued providing administrative and operational support through Cozens Recruitment Agency in Johannesburg, South Africa. Worked across support assignments requiring adaptable office coordination, customer service, reception, data entry, and executive assistance.
Maintained a professional and service-focused approach while supporting daily workflows, communications, and administrative requirements for client organizations.
Google Project Management Professional Certificate, Project Management
Professional certificate program in project management. Currently in progress.
Bachelor of Science, Mechanical Engineering
Bachelor of Science studies in Mechanical Engineering. Currently in progress.
TESOL Certification, Teaching English to Speakers of Other Languages
Completed a 150-hour TESOL certification program in Southport, Australia and Ho Chi Minh City, Vietnam.
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