I am a senior catalog operations and customer support professional with more than a decade of experience in e-commerce, sales coordination, customer service, admissions, and account coordination. I specialize in maintaining accurate product content, resolving customer issues, and improving operational processes.
In my most recent role at Amazon, I validated and uploaded product information at scale, optimized product detail pages, and performed content quality audits. My work improved catalog accuracy, reduced content errors, enhanced product discoverability, and supported stronger page conversion.
I have extensive experience coordinating with internal teams, vendors, logistics partners, and customers. I am comfortable managing high-volume workloads, analyzing reviews and issue trends, ensuring compliance with standards, and delivering timely, accurate resolutions.
My background also includes social media customer communication, warranty support, employee training, admissions advising, and sales coordination. I enjoy creating reliable customer experiences while identifying practical improvements that reduce errors and increase efficiency.
I am fluent in English and Swedish, with additional working language skills in Portuguese, Spanish, and French. I bring strong communication, organization, quality assurance, and digital tools experience to catalog operations, e-commerce support, and customer-focused coordination roles.
Validated and uploaded product information from more than 1,000 vendors monthly, creating and optimizing product detail pages. Improved catalog accuracy by 25%, reduced content errors, and enhanced page conversion by 15%.
Analyzed more than 300 customer reviews each week and audited 500+ product listings for accurate content, categorization, and compliance. Maintained website-content quality standards and improved product discoverability by 20%.
Monitored account compliance and coordinated with Logistics to ensure client orders met requirements. Reduced order errors by 40% and improved on-time delivery.
Managed customer interactions on Instagram, Facebook, and Twitter, responding to more than 150 inquiries weekly while maintaining a 95% satisfaction rate.
Handled more than 100 warranty-related emails and calls weekly, providing timely and accurate resolutions. Reduced response times by 30% while maintaining a 90% customer satisfaction rate.
Delivered hands-on product training sessions and presentations for new hires on Bugaboo Bee products, reducing onboarding time by 25% and improving team proficiency.
Acted as the first point of contact for more than 50 applicants weekly, responding within 24 hours and improving candidate experience and application-processing efficiency.
Managed the full application process for approximately 150 students per term, including interviews, offers, rejections, registration, payments, and financial-options guidance.
Managed more than 500 customer queries weekly through phone, email, and chat, resolving issues promptly and reducing response times by 30%.
Supported leadership with root-cause analysis of customer issues, identifying trends and implementing preventative measures to reduce recurring problems and improve service efficiency.
Worked as an Account Coordinator in the advertising industry in New York City.
Supported account coordination activities and client service operations.
Associate of Arts, Independent Artist
Bachelor of Arts, Public Relations
Graduated Cum Laude with a GPA of 3.5 on a 4.0 scale. Reported campus-life and politics articles for the Kalamalama school newspaper and served as an AIDS Walk event coordinator for three consecutive years.
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