I am an operations, customer service, and AI systems specialist with more than eight years of experience improving service quality, operational efficiency, and incident resolution. I have worked in high-volume environments where accuracy, speed, compliance, and customer satisfaction are essential.
I have extensive experience handling customer support through phone and email, managing sensitive records, resolving complex operational and security incidents, and identifying potential fraud patterns. I am comfortable analyzing historical records, GPS data, and usage patterns to support sound decisions and reduce operational risk.
Throughout my career, I have contributed to process optimization, response-time reduction, SLA compliance, reporting, and team coordination. I have also supported and guided more than 30 agents as a Subject Matter Expert, helping teams apply internal processes and quality standards correctly.
My administrative and commercial background includes invoice processing, logistics coordination, order follow-up, cash control, inventory management, billing, and records administration. I bring a practical, detail-oriented approach to operational support and customer-facing work.
I am currently focused on designing and building AI-powered business management systems. I use Claude and Lovable to develop solutions such as CRM, inventory, quotation, accounts receivable and payable, appointment management, and AI agent workflows.
I begin system development with structured technical documentation, including RFCs, specifications, and architecture planning. I am interested in roles where I can combine operations, customer service, process improvement, and AI-enabled systems to create measurable business impact.
