I am an advanced Information Systems Engineering student and a University Programming Technician student at Universidad Tecnológica Nacional. I am also currently pursuing a University Diploma in Cybersecurity, strengthening my knowledge of information security, risk analysis, and best practices.
I focus on IT support, systems administration, software implementation, and operational problem-solving. I have hands-on experience diagnosing incidents, assisting users and clients, configuring business software, and maintaining operational continuity.
I have implemented and configured SaaS omnichannel platforms, including AtendeChat and WhatsApp API integrations. My work includes setting up conversational flows, automated chatbots, multi-agent channels, administrative panels, and bot-to-human routing processes.
I also have experience developing and deploying websites, e-commerce solutions, REST APIs, and desktop applications. I work with Python, JavaScript, TypeScript, Java, SQL, Node.js, Express, WordPress, PostgreSQL, SQLite, and MongoDB.
My background in retail operations, inventory management, POS systems, invoicing, customer service, and team coordination helps me understand business processes from both technical and operational perspectives. I am motivated to continue growing in IT support, software implementation, systems administration, and cybersecurity.
I manage physical stock, inventory controls, cash reconciliation, and store invoicing activities.
I support daily operational continuity by maintaining accurate inventory records and handling essential retail administration tasks.
I designed, developed, and deployed corporate websites and customized e-commerce stores.
I implemented dynamic solutions using JavaScript and WordPress, with a focus on performance optimization and responsive design.
I implemented, configured, and launched the AtendeChat omnichannel SaaS platform, including WhatsApp API connections, channel integration, and multi-agent configuration. I designed conversational trees and automated workflows for customer service and inquiry management.
I trained customers on platform usage, administrative panels, and bot-to-human escalation processes. I provided direct technical support, diagnosed and resolved operational incidents, and configured POS management software for small and medium-sized businesses.
I coordinated groups and provided customer service in operational environments.
I handled operational incidents assertively and used effective communication to support customers and team coordination.
Information Systems Engineering, Information Systems Engineering
Currently enrolled in the fourth year of the Information Systems Engineering program.
University Programming Technician, Programming
Currently in the final year and completing the University Programming Technician program.
University Diploma, Cybersecurity
Currently enrolled in a Cybersecurity diploma covering information security, risk analysis, and security best practices.
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