Digital Marketing Specialist and Copywriter

Advised clients on business system-related matters for Corporación Noah C.A.

Provided professional support, communication, and guidance while working with customers and organizational processes.

Volunteered in a call center environment at the Center for Public Studies.

Supported public communication activities and developed customer interaction and telephone service experience.

Worked in a call center supporting a Medicare campaign in English and Spanish.

Handled bilingual customer communication and service interactions in a fast-paced contact center environment.

Provided customer service support for Porfirio's Bodegón.

Assisted customers through professional communication, public-facing service, and sales-oriented interactions.

Created written content and promotional copy for various information promotion companies. Performed writing, editing, transcription, and copywriting assignments.

Contributed article-writing work, including work associated with The New York Times, and applied editorial skills to produce clear, engaging content.

Managed digital marketing activities for Instagram accounts including @marketingservicescolm, @grupocolmenainstaladores, and @cesar.arv.

Performed SEO, community management, copywriting, audiovisual editing, traffic management, qualified lead management, sales, and customer service activities.

Completed university studies in Letters with an editorial focus.

Completed secondary education.

Completed the second level of English extension courses.

Completed a 25-hour Spelling and Technical Writing course.