MARK ACKERMAN
MARK ACKERMAN

Bilingual Business Development and Customer Relations Professional

Actively looking · Member since 29 Aug 2026
Message
Location
Wappingers Falls, United States
Desired salary
Confidential
Work preference
Remote Only / Part Time
Experience level
Senior

About

Professional summary

I am a bilingual English/Spanish business professional with extensive experience in sales, relationship development, customer engagement, partnership marketing, and account growth. My career has included leadership assignments in the United States, Mexico, Central America, and Thailand.

I specialize in building trusted client and partner relationships across travel, car rental, retail, and business-to-business environments. I have consistently developed new markets, expanded strategic accounts, and generated measurable revenue growth through consultative selling and partnership development.

I bring deep cross-cultural business experience and full professional Spanish fluency. I have worked extensively with travel agencies, tour operators, commercial accounts, international brokers, corporate customers, and franchise partners throughout Latin America, Europe, Canada, and the United States.

In leadership roles, I have established sales offices, recruited and trained teams, managed sales networks, and led marketing, reservations, and business-development functions. I am recognized for adapting to changing market conditions, communicating effectively across cultures, and earning expanded responsibility through performance.

Most recently, I have applied my consultative sales and relationship-management skills in a high-volume home furnishings retail environment, achieving approximately $1.1 million in delivered sales. I am pursuing remote, part-time opportunities involving bilingual communication, customer and partner relationships, business development, and Spanish tutoring or conversational Spanish instruction.

Skills

26 capabilities

Experience

Career history

Home Furnishing Consultant Raymour & Flanigan Furniture and Mattress

Drive furniture and mattress sales through consultative customer engagement in a high-volume retail environment. Identify customer needs, recommend appropriate solutions, address objections, and close sales.

Achieved approximately $1.1 million in delivered sales, earning membership in the Vice President's Club and ranking among the top five sales consultants in the Raymour & Flanigan Outlet network. Use CRM tools for prospecting, follow-up, post-delivery contact, and repeat and referral business generation.

Director of Sales Dollar Thrifty Mexico Franchise

Established a new Mexico City sales office, recruited and trained staff, and built the sales function to support franchise business-development efforts.

Developed domestic commercial and travel-agency accounts while expanding internationally sourced business through the car-rental broker channel and travel-industry trade-show participation.

Director of Sales, Inbound & Outbound Sixt Rent a Car

Directed nationwide sales development for the Sixt Mexico franchise across inbound and outbound rental business, travel-industry channels, and commercial accounts.

Generated inbound growth through international car-rental broker relationships, direct account outreach, and new business development. Expanded Mexico-origin outbound rental business into Sixt's European network and developed domestic commercial accounts.

Travel Industry & Partnership Marketing Hertz/AVASA

Managed tour-operator and partnership marketing for the Hertz Mexico franchise, with responsibility for developing internationally sourced rental business into Mexico and domestic travel-industry partnerships.

Created and developed an untapped car-rental broker channel by establishing relationships with international brokers. Expanded business through direct account development with tour operators and travel partners across Europe, Canada, and the United States, and represented Hertz at major trade shows.

Manager, Domestic, Canadian & Mexican Tour Sales Dollar Thrifty Automotive Group

Developed and grew tour-operator business across the United States and Canada, with responsibilities later expanded to Mexico. Built travel-industry programs and relationships across specialized market segments.

Expanded the Mark Travel relationship from approximately $500,000 to $10 million through technology-enabled white-label travel programs. Grew Holiday House from virtually no revenue to approximately $2 million annually and established a ski-tour program anchored by Ski.com.

Account Executive ePromos Promotional Products

Managed business-to-business client relationships and developed promotional-product solutions for corporate customers.

Supported account growth through consultative sales, ongoing customer engagement, and tailored product recommendations.

Director of Sales & Marketing Hertz Thailand

Led sales and marketing activities for the Hertz Thailand franchise in a cross-cultural business environment.

Supported travel-industry and corporate business development initiatives while managing market-facing sales and marketing responsibilities.

Director General, Mexico & Central America Hertz Corporation

Led outbound sales, marketing, reservations, and business development across Mexico and Central America from Mexico City. Managed an approximately 15-person team, General Sales Agents, and relationships between Hertz corporate and independent licensees in Mexico.

Grew Mexico-generated outbound revenue from approximately $1.5 million to $12 million and Central America outbound revenue from approximately $2 million to $4 million. Expanded travel-agency, tour-operator, corporate, and airline partnership business, including Hertz participation in Aeromexico's frequent-flyer program.

Regional Sales Manager, Florida Hertz Corporation

Managed Hertz travel-industry sales and partnerships throughout Florida after relocation to Miami. Developed relationships with major travel agencies, tour operators, cruise lines, and travel-industry partners.

Led a network of General Sales Agents for smaller accounts while personally managing major accounts and strategic partnerships. Helped move Florida from last to first nationally in percentage sales growth.

Executive Account Manager, Hispanic Travel Agency Market - Northeast & Midwest Hertz Corporation

Developed Hertz business within the Hispanic travel-agency segment across the Northeast and Midwest, with emphasis on car-rental business to Puerto Rico. Used Spanish-language fluency to build strategic account relationships.

Expanded major accounts through preferred-vendor positioning and market-specific account strategies. Grew Diaz Tirado Travel from approximately $20,000 to $2 million in annual Hertz revenue and developed business with Cophresi, Delgado Travel, and ALTA.

Account Executive, Travel Industry Sales Hertz Corporation

Managed an assigned New York metropolitan sales territory serving travel agencies. Delivered sales presentations and obtained GDS market-share reports.

Negotiated preferred-vendor agreements with key travel agencies to increase revenue and market share. Reported competitive activity and market developments to sales leadership to support account-specific counterstrategies.

Education

Learning history

IPADE Business School

Master of Business Administration (MBA)

Completed entirely in Spanish in Mexico City, Mexico.

Baruch College, City University of New York (CUNY)

Bachelor of Arts, Political Science and International Relations

Graduated Cum Laude in New York, New York.

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