I am a Process Associate with four years of experience in quality and compliance operations, content moderation, and intellectual property support. I bring a detail-oriented approach to process execution, documentation, reporting, and client requirement management.
I currently support patent prosecution workflows at MaxVal IP Services, where I manage patent-related data, docketing activities, legal-document verification, and client requirements across international jurisdictions. I work with proprietary docketing systems and prioritize accuracy, compliance, and deadline discipline.
Previously, I worked at Genpact in process associate and process developer roles. My responsibilities included transaction compliance monitoring, quality reporting, customer-support trend analysis, and moderation of user-generated content under community guidelines.
I hold a Master of Computer Applications degree and have technical exposure to SQL, NLP fundamentals, transformer models, Python, and cloud computing. My academic projects included a voice assistant for visually impaired users and abstractive transcript summarization for YouTube videos.
I am looking for an opportunity where I can combine process rigor, compliance awareness, analytical thinking, and technical knowledge to support reliable operational outcomes.
Support global clients in securing patent protection across international jurisdictions and manage case requirements throughout the patent prosecution cycle.
Maintain patent-related data integrity in the Max-IDS proprietary docketing system. Coordinate with internal teams and clients to keep patent workflows on schedule and aligned with jurisdiction-specific requirements.
Conducted patent and trademark research, prepared documentation and classifications, and supported compliance-focused intellectual property operations.
Handled IP docketing and data entry in proprietary tools, verified legal documents against international IP standards, flagged discrepancies, and prepared reports and summaries for client and senior analyst review.
Reviewed and moderated user-generated content against community guidelines, including spam, hate speech, and graphic material.
Prioritized and categorized incidents to support timely response and resolution while maintaining policy adherence.
Monitored transactions for quality and regulatory compliance while maintaining client relationships across the account.
Documented transactions daily, consolidated associate metrics into leadership reports, and tracked customer support trends to identify recurring issues and process improvement opportunities.
Master of Computer Applications, Computer Applications
CGPA: 8.01. Completed projects involving NLP, transformer models, a voice assistant for visually impaired users, and abstractive YouTube transcript summarization.
B.Sc. Computer Science, Computer Science
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