Pratik Amin
Pratik Amin

Senior Client Relationship and Strategic Account Manager

Actively looking · Member since 30 Aug 2026
Message
Location
Newcastle upon Tyne, United Kingdom
Desired salary
Unspecified
Work preference
On-site / Full Time
Experience level
Senior

About

Professional summary

I am a client relationship and strategic account leader with more than 11 years of experience across IT, technology, consulting, recruitment, and staffing services.

I have managed enterprise client portfolios generating multi-million-pound annual revenue, with a strong focus on revenue growth, client retention, contract renewals, and long-term account expansion.

I build trusted relationships with stakeholders from operational teams through to C-suite leaders. My client experience includes supporting major global organizations such as Accenture, IBM, Wipro, Infosys, Reliance Jio, L&T, and Capgemini.

I lead and coach high-performing delivery, sales, and recruitment teams, including teams of up to 80 specialists. I use performance reporting, SLA governance, workforce planning, and process improvement to improve outcomes.

I am experienced in enterprise sales, customer success, service delivery, contract negotiation, vendor management, and talent delivery. I have consistently delivered measurable improvements in placements, turnaround time, operational efficiency, and customer satisfaction.

I am seeking a UK-based opportunity in client relationship management, strategic accounts, customer success, or business management. I hold an unrestricted open work permit valid until April 2029.

Skills

26 capabilities

Tech stack & tools

Working toolkit

Marketing and Sales Tools

Experience

Career history

Deputy Team Leader Concentrix CVG CMG UK Ltd

Developed a Digi Care performance tracking system to improve visibility of complaints, SLAs, and resolution metrics.

Resolved more than 600 backlogged complaints, improving customer satisfaction and reducing repeat escalations. Improved operational efficiency by 20% through SLA monitoring and process optimization.

Supported technical training and team coaching. Partnered with HR, Training, Quality, and Workforce Management teams to streamline workflows and maintain SLA compliance.

Senior Business Manager VHR Solutions Pvt Ltd

Led a 50-member recruitment and delivery team supporting enterprise clients including Accenture, IBM, Infosys, and Reliance Jio.

Increased placements by 30% and reduced time-to-hire by 25% through improved delivery processes. Generated $2.5M in gross profit over six months, exceeding targets by 18%.

Negotiated $500K in contract renewals and secured exclusive senior-level hiring mandates.

Senior Client Relationship Manager Future Focus InfoTech Pvt Ltd

Managed strategic enterprise accounts including Accenture, IBM, and Wipro, generating $9.5M in annual revenue.

Led 80 delivery staff and two sales associates, achieving 120% of recruitment and delivery targets. Improved service delivery and reduced turnaround time by 20%, strengthening client retention.

Secured $5.5M in contract renewals and negotiated $4M in multi-year renewals with Accenture and Wipro.

Client Relationship Manager Mobile Programming India Pvt Ltd

Managed client accounts and generated $600K in revenue within four months through effective account management.

Added $200K in new business through targeted client acquisition activities. Improved delivery efficiency by 18% through process optimization.

Account Manager Destar Inc

Managed recruitment operations for Accenture and generated $800K in revenue.

Increased repeat business by 30% through improved client engagement. Led a 25-member team and improved conversion rates by 15%.

Senior Business Development Rigel Networks

Generated $500K in new business from clients including Accenture, L&T, and Capgemini.

Delivered international projects across multiple time zones while maintaining 100% SLA compliance.

Executive - Vendor Management Collabera India

Managed 46 vendors supporting Accenture Solutions and improved vendor compliance by 25%.

Strengthened vendor relationships to ensure consistent delivery quality and support recruitment operations.

Education

Learning history

Sardar Patel University

MSc, Information Technologies

Grade: A+.

Sardar Patel University

Bachelor of Computer Applications (BCA), Computer Applications

Grade: A+.

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