Online English Teacher

Delivered more than 3,000 live, interactive English lessons to learners worldwide using the Open English LMS and Zoom. Maintained high learner engagement and satisfaction through clear communication, active listening, and professional, safeguarding-conscious conduct.

Applied TEFL/TESOL methodologies, CEFR-aligned instruction, differentiated learning approaches, and interactive lesson planning for students at varied proficiency levels. Managed a high-volume, deadline-driven schedule with a 100% attendance record, resolved student and account issues, and collaborated with a global instructor team to maintain teaching quality.

Guided clients through residential buying and selling processes, providing tailored service, consultations, and recommendations based on individual needs. Built strong relationships through daily customer engagement, professional communication, and attentive support.

Managed multiple concurrent client relationships, records, and documentation with accuracy and attention to detail. Developed negotiation skills and consistently worked toward sales targets using a persistent, customer-focused approach.

Engaged directly with customers to promote products and services professionally and enthusiastically. Communicated product information clearly, addressed customer enquiries, and built relationships that supported customer acquisition.

Consistently met and exceeded acquisition targets in a target-driven environment. Maintained accurate records of customer interactions and feedback while developing resilience, discipline, teamwork, and customer service skills.

Supported client engagement and lead-generation activities in a structured, customer-facing business environment. Coordinated communication, scheduling, and administrative tasks to help ensure smooth daily operations.

Maintained accurate records and documentation to support team efficiency and operational organization. Collaborated with colleagues to achieve shared business objectives while building foundational business development and client service experience.

Bachelor of Science in Information Science in progress; expected completion in 2026.

Completed two years of the BA program and advanced to Year 3.

Completed National Senior Certificate with Bachelor's Pass.