I am an administrative, operations, customer service, and sales professional with experience across financial services, retail, aviation, automotive, and telecommunications-related environments.
I currently support executive management and cooperative operations, including agenda management, customer databases, credit disbursements, account processes, supplier payments, filing, petty cash, and cashier backup functions.
I have strong customer relationship skills and experience handling in-person, virtual, and telephone service channels. I am comfortable resolving customer requirements and complaints while maintaining a professional and service-oriented approach.
My background includes sales, commercial follow-up, credit application support, inventory and merchandise intake, invoicing, cash closing, visual merchandising, and social media management.
I am recognized for organization, responsibility, teamwork, negotiation, communication, leadership, creativity, and time management. I am motivated to continue growing professionally in an organization that values performance and achievement.
Provide administrative and operational support to the manager and president, including agenda management, customer service, supplier payments, customer database maintenance, and client file archiving.
Manage credit intake and disbursement processes, account opening and closing activities, petty cash, and backup responsibilities for cooperative cashiers and investment officers.
Led store-level customer service, sales, invoicing, credit notes, cash closing, petty cash, merchandise receiving, and basic-services requests using SAP and POS systems.
Supported visual merchandising for jewelry and leather goods, applied product knowledge in jewelry, metals, gems, and care, and managed Instagram communications for TOUS Ecuador Official.
Delivered customer service through virtual, in-person, and telephone channels, addressing customer requests and complaints while representing the company professionally.
Coordinated logistics for product and service delivery, maintained communication with foreign suppliers, and supported business strategy and social media activities.
Managed customer service activities across virtual, in-person, and telephone channels, ensuring effective handling of customer requirements and complaints.
Coordinated delivery logistics, communicated with foreign suppliers, supported business strategy, and contributed to social media initiatives.
Sold FIAT vehicles and accessories while managing corporate clients, prospecting opportunities, and following up with potential customers.
Prepared and tracked credit requests, participated in external exhibitions and automotive events, delivered customer service, and supported strategic planning and social media activities.
Bachelor's Degree, Social Sciences
Completed secondary education with a Bachelor in Social Sciences in Ambato, Ecuador.
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