Customer Service Supervisor and Client Management Specialist

I provide personalized customer service and ongoing follow-up to clients throughout the U.S. visa process. I communicate requirements, process stages, and important deadlines clearly while answering questions and resolving concerns.

I manage, review, and organize client documentation and information, including form completion and application follow-up. I handle sensitive information responsibly and maintain organized records to ensure each process is completed accurately.

I supervised and supported teams of three to eight people working on promotional marketing campaigns. I coordinated campaign activities, monitored progress toward objectives, and helped ensure effective operational execution.

I trained personnel to improve customer service quality, managed attendance, schedules, replacements, and task follow-up, and resolved operational incidents. I also prepared written reports and coordinated with different stakeholders to keep operational information updated.

I led sales teams focused on intangible products and services, supporting the achievement of commercial objectives and improving customer service outcomes. I monitored performance indicators and assisted the team in resolving customer situations.

I delivered training and coaching on sales techniques, conducted call audits and evaluations, and provided individual feedback. I also applied operational controls, documented deviations, and managed corrective actions according to internal policies.

Training in sales techniques for intangible products and services.

Training for middle-management responsibilities, team coordination, and operational follow-up.