IT Analyst with hands-on experience in IT support, infrastructure, servers, networks, and troubleshooting. Experienced with Linux and Windows environments, Docker, virtual machines, Google Workspace, and internal systems. I also have a background in database administration and software development, giving me a strong technical foundation for solving problems and supporting users effectively. Currently pursuing a Bachelor's Degree in Software Engineering.
Develop dashboards and operational tools through API integrations.
Administer Docker servers on Linux and Windows environments that host company dashboards and automations. Build AI-integrated automations using n8n.
Manage IT infrastructure including networks, servers, virtual machines, workstations, and user support. Administer Google Workspace and Microsoft 365, and manage two Shopify stores.
Worked in corporate Oracle database environments using Data Pump, RMAN, Oracle RAC, Data Guard, ASM, and AWR to support availability and performance.
Implemented database backup and recovery strategies. Configured and maintained Linux and Windows servers, as well as network configurations on virtual machines.
Supported company employees with questions and adoption of new systems.
Provided customer service, suggested suitable products, clarified customer questions, and documented problem-solving methods and resolutions in the support team knowledge base.
Bachelor's Degree, Software Engineering
Bachelor's Degree in Software Engineering. In progress.
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