Industrial and Logistics Engineer

I manage the cross-functional operations of a general and life insurance brokerage. I measure operational indicators and KPIs while integrating communication and coordination across business areas.

I implement production technologies and strategies, support commercial processes, and help improve the overall operational performance of the brokerage.

I managed the client portfolio of traditional-channel insurance brokers across several general insurance lines, including fire and home insurance, TRCM, personal accidents, and financial protection products.

I handled commercial account management, quotations for new business and monthly renewals, and sales projections.

I was responsible for operational and commercial management control for mass insurance accounts in banking and retail environments. I reconciled product stock, policy validity, and commercial conditions.

I conducted commercial and monthly renewal analysis and supported business intelligence project management initiatives.

I coordinated and administered nationwide technical dispatches and service installations for Claro Chile DTH/HFC telecommunications services.

I worked closely with the Technical Dispatch team to support the scheduling and execution of home service operations.

I provided sales and advisory services for complementary language-study programs for individual and corporate clients.

I supported commercial activities by identifying customer needs and presenting appropriate educational service options.

I worked as a field sales executive during an internship and continued employment period at Entel. I sold mobile telephone and internet services to retail businesses and individual customers.

I supported direct customer engagement and commercial sales activities in the telecommunications and technology sector.

Higher education degree in Industrial Engineering and Logistics, completed in Santiago, Chile.

Secondary technical education focused on sales, completed in San Bernardo, Santiago, Chile.