Legal Assistant Dr. Eduardo Kayel
Provided legal assistance support for Dr. Eduardo Kayel customers. Handling inbound calls with case requirements to elaborate legal documents in order to take them to the court with their claims in time.
- Location
- Uruguay
- Desired salary
- Confidential
- Work preference
- Remote Only / Full Time, Part Time, Contract, Freelance, Temporary
- Experience level
- Mid
About
Professional summaryI am a technical support professional with experience investigating and resolving complex customer issues using software such as ERP software in customer service environments. I combine analytical thinking, troubleshooting, and clear communication to provide effective resolutions through phone, email, and virtual meetings.
I have supported customers using Microsoft Dynamics 365 and Oracle NetSuite, collaborating with engineering, quality assurance, and development teams to investigate product defects, design issues, and maintenance problems. I am comfortable managing incidents, documenting findings, and guiding customers through solutions.
My background also includes high-volume customer experience roles serving US customers in travel, hospitality, e-commerce, and peak-season support operations. I focus on first-contact resolution, KPI improvement, empathy, active listening, and a positive customer experience.
I have strengthened my technical foundation through training in Scrum, Agile, ITIL, generative AI, and programming fundamentals including HTML, CSS, JavaScript, PHP, and MySQL. I am motivated by continuous learning and by applying structured problem-solving practices to challenging cases.
I also bring an academic background in International Relations and Foreign Trade, which supports my communication, negotiation, cross-cultural collaboration, and business understanding. I am adaptable, detail-oriented, organized, and able to work effectively under pressure while maintaining a customer-focused approach.
Skills
37 capabilitiesTech stack & tools
Working toolkitExperience
Career historyTechnical Support Engineer TCS / Microsoft Dynamics 365
Investigated and resolved complex customer technical issues for Microsoft Dynamics 365 customers. Advised customers and delivered resolutions through inbound and outbound phone calls and email communications.
Collaborated with Microsoft engineering teams to investigate potential product defects. Developed technical and professional capabilities through Scrum, Agile, and ITIL training to improve customer, partner, and team engagement.
Customer Experience Agent Alorica
Provided phone-based customer support to US customers in temporary, part-time assignments and contributed to month-over-month KPI improvements.
Used Sabre software to support travel and hospitality customers for Wyndham. Also supported US e-commerce companies during peak seasons, handling high volumes of incoming calls and resolving issues during the first interaction for Amazon.com.
ERP Technical Analyst Oracle NetSuite
Provided technical support to Oracle NetSuite customers, resolving complex issues through inbound and outbound calls, email, and Zoom meetings used to test solutions.
Performed detailed issue analysis and collaborated with Quality Assurance and Development teams to report design, maintenance, and software bug issues.
Education
Learning historyMicrosoft EIDOS
Generative AI, Generative Artificial Intelligence
Training in Generative AI.
Aula Uruguay
Technical Degree, Foreign Trade
Technical studies in Foreign Trade.
Instituto BIOS
Programming Fundamentals, HTML, CSS, JavaScript, PHP and MySQL
Completed programming fundamentals training covering HTML, CSS, JavaScript, PHP, and MySQL.
University of Arizona
Business English, Business English
Business English studies.
University of the Republic Uruguay
Bachelor's Degree, International Relations
Bachelor's degree in International Relations.
Aula Uruguay
Technical Degree, Foreign Trade
Technical studies in Foreign Trade.
Stanford University
Design Thinking and Law, Design Thinking and Law
Coursework in Design Thinking and Law.
University of Cambridge
First Certificate in English, English
First Certificate in English.
U.S. Department of State
Youth Ambassadors Program, International Exchange
Participated in the Youth Ambassadors Program to promote mutual understanding between people of the western hemisphere.
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