Administrative Assistant and Licensed Claim Adjuster

Manage client scheduling, appointment availability, and intake processes to support efficient client service. Perform general office duties including copying, filing, faxing, sorting mail, greeting visitors, and coordinating patient paperwork with staff and business partners.

Serve as a primary communication contact for clients, providing timely and clear responses. Analyze claim data and supporting documentation to identify trends, risks, and resolution outcomes while interpreting policy and business requirements for accurate decision-making.

Track key performance metrics, maintain quality standards, and identify process improvement opportunities that improve operational efficiency.

Investigated, evaluated, negotiated, and settled insurance claims while supporting customers through personalized, caring, and straightforward interactions.

Applied knowledge of insurance policies and regulations to determine coverage, liability, and damages. Managed high-volume inbound and outbound customer calls, adapting conversations to the specific details and merits of each claim.

Handled claims through task-driven queues in a fast-paced call center environment and prepared written correspondence through electronic communication channels.

Completed studies in Medical Business Administration in East Point, Georgia.