Bilingual Customer Support & Operations Coordinator

Coordinated the daily workflow of a multidisciplinary remote team, including interviews, documentation, and translation activities. Acted as a direct point of contact with the U.S.-based management team and supported bilingual English and Spanish workflows.

Reviewed case files against required quality standards, identified missing information and inconsistencies, and routed files to the appropriate team members for resolution. Maintained task-tracking processes for a high volume of simultaneous files to ensure deadlines were met.

Coordinated external contractors for additional language support. Trained and onboarded new team members while documenting standards and workflows to improve operational consistency as the team grew.

Provided bilingual customer service for English-speaking clients, handling inquiries and order requests with clear and professional communication. Supported customers in a high-volume remote environment.

Processed and tracked customer orders from intake through fulfillment while maintaining accurate records in the company database. Resolved customer questions and updated account information to support consistent service quality.

University coursework in progress.

Completed university coursework.

Completed a professional certificate program.

Completed an intermediate English program.