I am an administrative assistant with more than 12 years of experience in operational management, customer service, and business organization.
I have managed suppliers, purchasing, inventory, cash handling, payments, documentation, reporting, and daily operational tasks in retail, hospitality, and tourism environments.
I am experienced in coordinating teams, organizing schedules and tasks, responding to customer inquiries, and resolving issues efficiently and professionally.
I work confidently with Microsoft Excel, Microsoft Office, Google Workspace, Trello, GoHighLevel, Canva, Slack, Zoom, and Google Meet.
I am organized, responsible, communicative, and focused on problem-solving. I am available for both remote and on-site administrative opportunities.
I also have experience supporting accommodation management, including reservations, guest communications, payments, check-ins, check-outs, and coordination of maintenance and cleaning services.
Validated names, email addresses, and account statuses in GoHighLevel during a two-week remote professional practice.
Identified data inconsistencies, updated records, and created an Excel control database for follow-up.
Performed product inspection and conditioning while maintaining order in the production area.
Coordinated with the team to follow procedures and meet production timelines.
Organized and updated documentation, managed communications, and recorded operational information remotely.
Followed up on requests, tasks, and administrative activities to support daily operations.
Organized shifts and tasks while overseeing cash, payments, inventory, orders, and supply replenishment.
Provided customer service, resolved complaints, and supported the onboarding and training of new team members.
Assisted international guests, responded to inquiries, and supported daily hospitality operations.
Helped maintain an organized guest-service process and coordinated operational needs at the property.
Provided customer service in the dining area and during events, ensuring an organized service environment.
Tracked orders and coordinated with kitchen and service teams to support guest satisfaction.
Managed administration and operations for a family supermarket, including suppliers, purchasing, orders, inventory, cash, payments, and administrative records.
Coordinated staff, organized daily tasks, served customers, and resolved questions and complaints.
Independently managed inquiries, reservations, deposits, collections, check-ins, check-outs, and guest service for properties owned by five clients.
Controlled utilities, taxes, expenses, owner reports, supply purchases, and coordination of cleaning, maintenance, gardening, pool care, and repairs.
Virtual Assistant Program, Virtual Assistance
Completed training in virtual administrative assistance.
Community Management and Social Media Marketing, Marketing
Course in progress.
Microsoft Excel, Microsoft Excel
Course in progress.
Customer Service Foundations, Customer Service
Completed customer service foundations training.
Personal Productivity, Productivity
Completed personal productivity training.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
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