I am a bilingual customer service, sales, and client support professional with extensive experience in banking, hospitality, telecommunications, and online education. I provide service in both Spanish and English and focus on delivering accurate, empathetic, and solution-oriented support.
I have supported high volumes of customers with account servicing, billing, reservations, payments, financial transactions, product recommendations, and issue resolution. I am comfortable adapting my communication style to each customer's needs while maintaining a professional and positive experience.
My banking background includes teller operations, cash handling, account maintenance, card and ATM support, financial product education, documentation, and compliance with internal security procedures. I also have consultative sales experience promoting products and services based on customer needs.
In call center environments, I have handled wireless, internet, television, billing, and device-support inquiries. I use active listening, structured troubleshooting, and de-escalation skills to resolve concerns and strengthen customer retention.
I also independently manage long-term relationships with online Spanish students, including scheduling, billing, lesson documentation, and remote communication. I am a quick learner who adapts well to new systems, workflows, and fast-paced remote or customer-facing environments.
I manage long-term client relationships with international students while independently coordinating schedules, billing, lesson documentation, and ongoing communication.
I deliver personalized online Spanish instruction through Zoom and Google Meet. I adapt lessons and communication to diverse learning styles, goals, age groups, and professional backgrounds while supporting engagement, retention, and responsive client service.
Delivered front-desk and guest-service support across the guest journey, including check-in, check-out, reservations, room assignments, billing, payments, and special requests. Managed phone and online reservations, verified guest and payment details, and maintained accurate records.
Resolved guest concerns professionally and coordinated solutions with housekeeping, maintenance, and operational teams. Processed cash and electronic payments, maintained transaction documentation, and supported customer engagement through social media and promotional activities.
Handled approximately 40 to 60 inbound customer contacts per shift for wireless, internet, and television services in a high-volume call center. Resolved billing questions, account updates, plan changes, service activations, and device or connectivity issues using structured troubleshooting.
Educated customers on plans, promotions, service options, and device features through needs-based recommendations. De-escalated complex calls, documented interactions in CRM systems, and worked toward quality, AHT, FCR, and customer-satisfaction performance standards.
Processed deposits, withdrawals, transfers, account inquiries, and daily banking transactions with close attention to accuracy, security, and internal procedures. Assisted customers with checking and savings accounts, credit cards, ATM issues, card replacements, PIN resets, and account maintenance.
Identified customer needs and promoted appropriate financial products, including credit cards, insurance, and retirement-related solutions. Balanced cash drawers, verified customer identity and documentation, maintained records, and partnered with branch colleagues to resolve complex cases during high-volume periods.
Supported customers with account openings and maintenance, checking and savings products, credit cards, loans, online banking, fees, and product-related questions. Built client relationships by identifying financial needs and presenting relevant banking, insurance, and retirement-related solutions.
Handled teller responsibilities and cash transactions when needed, maintaining accuracy and balancing assigned drawers. Resolved account and service inquiries, assisted with ATM and card issues, prepared reports, verified documentation, and supported efficient branch operations during peak traffic.
Vocational Certificate, Tourism & Hospitality
Completed a vocational certificate in Tourism and Hospitality.
Environmental Engineering, Engineering
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