I am a third-year Computer Engineering student at the Costa Rica Institute of Technology with hands-on experience in IT support, internal application development, and digital marketing.
I have provided remote technical support for an international organization's workforce, assisting with login, email, VPN, software, and device-preparation issues. I am comfortable triaging requests, resolving common problems, and escalating complex incidents appropriately.
I developed an internal PowerApps solution for reserving meeting spaces at Cuso International's headquarters in Ottawa. This experience strengthened my practical skills in low-code application development and understanding internal business needs.
As a freelancer, I managed social media channels and advertising campaigns for small business clients across multiple platforms. I adapted content and campaign strategies to each platform's audience to improve traffic and conversions.
I am a native Spanish speaker with C2 English proficiency and work effectively in fast-paced, cross-functional environments. I am actively seeking entry-level opportunities where I can build a strong professional foundation and continue developing my technical skills.
Provided first-line remote IT helpdesk support to Cuso International staff. Assisted users with login, email, VPN, and software issues through screen-sharing tools, while escalating more complex problems to senior IT staff.
Prepared and wiped laptops for handover to implementing partners at the end of projects. Developed an internal PowerApps application to support meeting-space reservations at the organization's Ottawa headquarters.
Managed and expanded social media presences for small business clients across Instagram, Facebook, X, and Quora. Created platform-specific content approaches aligned with each channel's audience and format.
Designed and managed paid advertising campaigns to increase client traffic and conversions. Tailored campaign and engagement strategies from visual Instagram content to discussion-focused Quora participation.
Computer Engineering, Computer Engineering
Third-year Computer Engineering student.
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