Dawit Bezu

IT Operations Coordinator

Open to offers · Member since 1 Sep 2026

Message

Location: Addis Ababa, Ethiopia

Desired salary: Confidential

Work preference: Remote Only / Full Time

Experience level: Senior

About

Professional summary

I am an IT operations and business operations professional with more than six years of experience coordinating technical support, teams, workflows, customer cases, suppliers, and day-to-day business activities.

I have strong hands-on experience diagnosing and resolving Windows, hardware, networking, HDD, SSD, RAID, NAS, server storage, and data-recovery issues. I have managed more than 1,000 technical and data-recovery cases, including complex cases involving damaged storage devices.

I combine technical troubleshooting with operational leadership. I have managed teams of 6–10 employees, assigned tasks, monitored performance, prepared action plans, and improved workflow, communication, and service quality.

I am experienced in project coordination, operational reporting, documentation, supplier research, purchasing support, import coordination, shipment follow-up, and stakeholder communication. I can manage multiple priorities while maintaining attention to accuracy, confidentiality, and customer trust.

I take ownership of difficult situations, learn unfamiliar systems quickly, and focus on practical, outcome-oriented solutions. I am available for fully remote work and can contribute to IT operations, technical support, business operations, and project coordination roles.

Tech stack & tools

Working toolkit

Data Stores

MySQL

Languages & Frameworks

PHP

Python

React

Experience

Career history

Operations Manager PROLAB TECHWORKS SOLUTIONS

2021 – 2026

Managed daily operational and technical activities, including employee coordination, customer cases, workflow management, reporting, purchasing support, and management initiatives. Led a team of 6–10 employees by assigning responsibilities, monitoring performance, following up on deliverables, and preparing weekly action plans.

Diagnosed and coordinated more than 1,000 technical and data-recovery cases involving Windows, hardware, HDDs, SSDs, RAID arrays, NAS devices, and server storage. Used PC-3000, R-Studio, DDI 4, ReclaiMe, PhotoRec, and Hetman RAID Recovery to support complex recovery work, successfully recovering data in more than 600 cases.

Managed sensitive customer cases, resolving approximately 90% of over 100 difficult situations through structured communication and problem solving. Prepared operational reports, coordinated supplier and purchasing activities, and supported research, planning, scheduling, and recommendations for potential oil and furniture factory projects.

Junior Import/Export Officer | Content Creator | IT Personnel ABUJUWAN TRADING

2026 – Present

Support trading and business operations through product sourcing, supplier research, import coordination, documentation, purchasing support, and IT assistance. Research and evaluate suppliers based on MOQ, catalogues, pricing, product specifications, and business credentials.

Communicate with international suppliers, prepare proforma invoices, follow up on specifications, availability, pricing, shipment, and delivery, and support China-to-Ethiopia import activities. Also create digital and social-media content and provide technical support as needed.