Account Executive | Customer Success | Consultative Sales

I manage and activate SMB accounts, supporting merchants in adopting solutions across the Mercado Libre ecosystem. I proactively contact sellers to understand their needs and identify growth opportunities.

I monitor activation, usage, and account evolution metrics while prioritizing portfolios and commercial opportunities. I provide personalized guidance and resolve customer inquiries to improve the client experience and continuity.

I managed and developed a portfolio of real estate agencies in Buenos Aires, including the activation and recovery of inactive, passive, and lost accounts. I focused on retaining strategic clients and strengthening long-term commercial relationships.

I provided end-to-end advice on rental guarantees and operational processes, tracked commercial activity, and identified new business opportunities. I also conducted in-person commercial visits, maintained CRM follow-up, and monitored performance metrics.

I sold SaaS solutions for service management and customer service, coordinating the customer journey from service activation through implementation within each client's business model. I prepared customized proposals based on client requirements.

I handled inquiries, technical support, online platform and marketplace integrations, and customer claims. I supported large restaurant chains by helping optimize processes and ensuring ongoing account satisfaction.

I provided on-site consulting for restaurant openings, including space layout planning and workflow design. I advised clients on operational needs for new locations.

I sold Maxirest services, including monthly technical support, customized training, and hardware. I delivered personalized customer service focused on practical and effective solutions.

I advised customers and sold DIA Club Crédito credit cards and MetLife life and accident insurance products. I worked in a sales stand environment focused on achieving commercial targets.

I managed the complete sales process, including credit verification, document collection, system data entry, and follow-up through final delivery to the customer.

I provided customer service and sold products through inbound and outbound calls. I delivered comprehensive product advice tailored to customer needs.

I also managed billing activities and followed up on product deliveries to ensure a positive customer experience.

I conducted telephone sales of products and MetLife insurance services. I contacted existing and prospective customers to present suitable solutions.

I worked toward commercial objectives while maintaining customer-focused communication and sales follow-up.

Technical degree program in Product Management. Graduated.

Technical degree program in Community Management. Graduated.

Completed a master class focused on sales closing techniques.

Tertiary/technical studies in interior design for commercial premises. Program not completed.

Tertiary/technical program in restaurant management. Graduated.

Completed a course on starting and managing a successful business.

Completed a secretarial and administrative support course.

Completed secondary education with a specialization in computing.