English Teacher and Foreign Trade Customer Service Specialist

I am a Chinese language graduate with a strong foundation in language, writing, communication, and education. I combine experience in English teaching with practical cross-border customer service work.

I have more than ten years of front-line English teaching experience, covering primary, middle, and high school curricula. I am skilled at explaining vocabulary, grammar, reading comprehension, writing, and exam-taking strategies.

I create teaching materials independently, including vocabulary handouts, error-analysis notes, essay templates, and high-frequency phrase resources. I focus on personalized guidance, learning progress tracking, and helping students build focused and rigorous study habits.

I also have experience serving overseas customers in an international trade environment. I communicate with customers in English, handle product, order, logistics, after-sales, return, and complaint inquiries, and maintain long-term customer relationships.

I am patient, responsible, detail-oriented, and adaptable. My background in Chinese language studies, English teaching, and cross-border customer support allows me to communicate effectively, understand customer needs, and contribute practical suggestions for service and business improvement.