I am a results-oriented customer service, support, and operations professional with experience in logistics, sales, transcription, document management, cash handling, and data processing.
I have supported logistics operations by scheduling pickups, coordinating reception activities, and managing import/export documentation and legalization processes.
I am bilingual in Spanish and English, with native Spanish proficiency and C1 English certification. I have used both languages in customer-facing, transcription, and support roles.
I bring a proactive, service-oriented, and adaptable approach to my work. I am comfortable resolving customer inquiries, handling documentation, organizing operational tasks, and maintaining quality standards.
I have also trained new team members, supervised night-shift activities, and monitored quality control. I work well in teams while remaining self-directed and focused on continuous learning.
I am eager to continue growing professionally and contribute my communication, organization, and operational support skills to a company’s success.
Supported day-to-day logistics operations and operational processes in an English/Spanish environment.
Scheduled pickups and reception activities, and managed documentation and legalization for import/export transactions.
Transcribed audio recordings in English and Spanish while maintaining accuracy and quality standards.
Trained and onboarded new agents, supervised night-shift operations, and monitored quality control.
Received, organized, and distributed merchandise to support warehouse operations.
Managed documentation, invoices, and cash while maintaining an organized warehouse environment.
Provided cashier services and customer support in a retail environment.
Restocked and organized products and maintained store cleanliness and overall organization.
Assisted customers with credit services, providing guidance and addressing service-related questions.
Handled cash and documentation, followed up on customer inquiries, and resolved issues.
Delivered customer service, reception support, cash transaction handling, and schedule and attendance monitoring.
Resolved customer inquiries and technical issues while supporting daily service operations.
Bachelor's Degree, Social Sciences
Bachelor's Degree in Social Sciences.
Elementary and Middle School
Completed elementary and middle school education.
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