I am a results-oriented customer service, support, and operations professional with experience in logistics, sales, document management, data handling, and customer-facing roles.
I have supported cargo transportation operations by scheduling pickups, coordinating shipment reception, and managing import and export documentation. I am comfortable maintaining accurate customer and operational information in CRM systems.
My bilingual Spanish and English communication skills have enabled me to assist customers, transcribe content, resolve inquiries, and provide technical support. I have also trained new team members and monitored quality during night-shift operations.
I am proactive, self-motivated, adaptable, and service-oriented. I work effectively in teams while also being able to learn independently and take initiative.
I am eager to continue developing professionally and contribute my organizational, communication, and operational skills to a company’s growth.
Supported logistics operations and processes for cargo transportation. Scheduled pickups and coordinated the reception of different types of shipments.
Managed import and export documentation, legalization processes, and operational transactions. Maintained cargo and customer information through CRM systems.
Transcribed audio recordings in English and Spanish while working rotating shifts. Supported accurate handling of bilingual transcription work.
Trained and onboarded new agents. Supervised the night shift and monitored quality control.
Received, organized, and distributed merchandise in a warehouse environment.
Managed documentation, invoices, and cash while maintaining organized warehouse operations.
Provided cashier and customer service support in a retail environment. Restocked and organized products.
Maintained store cleanliness, organization, and general operational readiness.
Assisted and advised customers regarding credit services. Followed up on customer inquiries and resolved issues.
Handled cash and documentation accurately as part of daily customer service operations.
Provided customer service, technical support, cash handling, and reception support. Resolved customer inquiries and technical issues.
Monitored customer schedules and attendance while supporting daily service operations.
Bachelor's Degree, Social Sciences
Bachelor's Degree in Social Sciences.
Elementary and Middle School
Completed elementary and middle school education.
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