eLearning Delivery Specialist | LMS Implementation & Global Learner Support

Led LMS implementation and learning delivery initiatives remotely, serving as liaison among learning teams, IT vendors, and stakeholders. Authored user cases and led UAT cycles for Docebo and Moodle platform enhancements, helping increase course completion rates from 12% to 25% while maintaining 97% learner satisfaction.

Designed, tested, and iterated Articulate Storyline courses. Led an API integration between Docebo and an accreditation platform that automated more than 10,000 digital credentials and certificates annually, with monitoring to reduce downtime.

Managed VM infrastructure for network-learning cohorts and administered Freshdesk support for a global learner population. Maintained 97% CSAT and sub-one-business-day SLA resolution while handling approximately 100 tickets per six-week cohort.

Designed and delivered hybrid network-training programs in Morocco and Oman. The Morocco program achieved a 95% completion rate and a 90% employment or internship placement rate.

Built and delivered self-paced eLearning courses in Python, Project Management, and Ultrasonic Testing exam preparation as a self-employed instructor and instructional designer.

Reached more than 12,000 students across 160 countries, earning a 4.75/5 average rating and a 35% completion rate. Owned the complete course lifecycle, from curriculum design and video production to assessment development, interactive exercises, and ongoing iteration.

Produced video-based learning content using Camtasia and developed instructional materials designed to support practical learner outcomes.

Conducted contract policy research on internet affordability across MENA markets for the A4AI Affordability Drivers Index during the 2018, 2020, and 2022 research cycles.

Evaluated 12 countries against 14 policy criteria, conducting country-level interviews, reviewing evidence, and scoring market conditions for the Foundation's global benchmark. Also peer-reviewed assessments for eight additional countries.

Worked as an NDT Engineer in Bahrain for Virtus Veritas & Ingenium.

Applied technical inspection and non-destructive testing expertise in an engineering services environment.

Worked as an Ultrasound Technologist in Saudi Arabia for Virtus Veritas & Ingenium.

Supported technical ultrasound testing activities in an engineering and inspection context.

Worked as a Customer Service Specialist in Casablanca for b2s – Business Support Services.

Developed customer support, communication, and service-oriented delivery experience.

Completed a Software Engineering Certificate program focused on full-stack development.

Completed second-year DUT studies at École Supérieure de Technologie in Casablanca.