I am a bilingual IT professional with more than five years of experience in systems analysis, technical support, customer service, and process optimization. I specialize in ERP environments, particularly TOTVS Protheus, SQL database support, incident resolution, and user training.
In my current systems analyst and customer support role, I manage IT incidents through Freshdesk and on-site support, helping internal and external users resolve hardware, software, ERP, and database issues. I focus on delivering practical technical solutions while maintaining a positive user experience.
I have experience implementing updates and customizations in TOTVS Protheus and authorization tools, improving workflows and support efficiency. I also create technical documentation and knowledge-base articles that enable users to resolve common issues independently.
My background also includes healthcare administration, medical billing audits, account reconciliation, management reporting, and customer service. This experience has strengthened my ability to understand business processes, identify discrepancies, and communicate clearly with different stakeholders.
I am fluent in English and a native Brazilian Portuguese speaker, with basic Spanish knowledge. I am motivated by opportunities where I can combine technical troubleshooting, ERP expertise, customer support, and continuous process improvement.
