Channel Sales Account Manager | Industrial Engineer

I serve as the primary contact for assigned channel partners, working with them to identify sales opportunities, close business, negotiate agreements, and achieve sales targets.

I develop and expand commercial channels for IT, ARC, and security segments. I also provide first-level partner support, deliver partner training, and implement channel strategies that contribute to market-share growth.

I conducted periodic client visits and maintained communication with channel customers to develop long-term commercial relationships. I implemented company strategies, developed new channels and customers, sold the full product portfolio, and monitored market trends.

I added eight new commercial channels in the Western region and contributed to 100% quota growth in 2024 versus 2023. I trained 15 partners, increasing product-portfolio knowledge by 60%, and supported a 15% market-share increase in the IT segment.

I executed national and international negotiations in assigned geographic areas, analyzed potential customers, prepared sales suggestions and sales orders, and coordinated delivery logistics with clients.

I developed business-presentation materials, supported marketing resources for customers, managed Amazon and eBay accounts, and activated product listings. I built an active portfolio of more than 30 potential resellers, contributing to company growth of at least 100% during 2021 to 2023.

I supervised work areas and supported employee training to continuously improve service quality. I also created procedure manuals, training materials, and evaluations for the operational area.

I organized restaurant events, prepared event budgets, advised clients on event planning, and managed Instagram content through copywriting, image selection, and weekly content planning.

I supported technical and process-management activities in the refining area, including time-and-motion studies for refining tanks and updates to process diagrams using AutoCAD.

I standardized documents and systems, including instructions, procedures, formats, tables, and manuals. I also supported document normalization and coding based on established methodology.

I provided customer service and supported sales operations, including order verification and receipt of customer orders.

I also prepared withholding documents, sent withholding information to relevant distributors, and completed RUT-related documentation.

I supported sales and customer-service activities for the business.

My responsibilities included assisting customers and contributing to day-to-day commercial operations.

I provided customer service in a retail environment and supported the sale of clothing and accessories.

I was responsible for cash closing and inventory verification for apparel and accessory products.

I completed a sales internship supporting customer-service activities in a retail environment.

I gained early experience assisting customers and supporting store sales operations.

Master's program in Commercial Management and Marketing, currently in progress.

Graduated as an Industrial Engineer in the LXI promotion.

Bachelor in Science, graduating class of 2011.