Assistant Reservations Manager

I manage telephone, email, and online portal reservations for a four-star hotel resort and spa. I support reservation operations and assist the front office when needed.

I contribute to cross-selling initiatives, research and development activities, and the improvement of procedures and operational processes. I also represent the company at the Sardinia Trade Fair.

I managed accommodation and transfer bookings within the incoming department of a destination management company. I provided assistance to tour operators and handled incoming correspondence.

I supported stop-sales activities and managed customer complaints, helping ensure effective communication and service delivery.

I welcomed guests and provided assistance throughout their stay at a four-star hotel. I handled reservations received by telephone, email, and online booking portals.

I performed both front and back office duties and created social media content for Facebook and Instagram.

I provided guest reception and ongoing assistance during guest stays at a three-star hotel. I managed reservations through telephone, email, and online booking portals.

I supported front and back office operations and prepared social media content for Facebook and Instagram.

I managed reservations received through email, OTAs, and tour operators for four-star hospitality properties in Zanzibar. I managed tour operator contracts, invoicing, payments, cross-selling, research, and development activities.

I held front office management responsibilities and also managed boutique operations, housekeeping and laundry functions, and Facebook and Instagram content.

I managed reservations through email, OTAs, and tour operators at a four-star beach resort in Zanzibar. I handled tour operator and direct booking invoicing and payments.

I managed hotel and front office cash handling in three currencies and oversaw front office operations.

I welcomed guests, provided assistance throughout their stay, and managed reservations by telephone, email, and online booking portals. I supported management and delivered concierge services.

I coordinated housekeeping department activities and supported breakfast preparation and service.

I managed guest reception, stay assistance, and reservations through telephone, email, and online booking portals. I provided concierge services and supported store purchasing management.

I contributed to cross-selling, research and development, package development, and breakfast preparation and service.

Professional qualification in experiential tourism product design, completed with a score of 60/60. The program focused on designing tourism products that combine local culture, nature, food, traditions, and local partnerships.

Completed a three-year Tourism Operator qualification followed by a two-year program including a professional qualification in Incoming Tourism Services. Final score: 83/100.