I am a bilingual Virtual Assistant with experience in healthcare administration, patient scheduling, insurance verification, medical records organization, and surgery coordination. I support clinical teams by managing appointments accurately and following established healthcare policies and procedures.
In my current role at MedVA, I schedule patient appointments, organize faxes in EMR systems, review insurance benefits, and coordinate surgery schedules with contracted hospitals. My work has contributed to improved scheduling efficiency, accuracy, and reduced appointment cancellations.
I also have technical customer support experience assisting Google Nest customers with software and hardware troubleshooting. I am comfortable handling multiple cases, communicating with frustrated customers professionally, and following structured troubleshooting protocols.
I provide Spanish-English interpretation support in healthcare settings and prioritize cultural sensitivity, clear communication, and patient comfort. This experience has strengthened my ability to collaborate with both clinical and logistics teams.
My skills include Microsoft Office, Google Workspace, SQL, Notion, Slack, AdvancedMD, Tebra/Kareo, RingCentral, 8x8, Availity, and LeadingReach. I am interested in programming and continue developing knowledge of JavaScript, Python, and C++.
Schedule patient appointments according to established policies and procedures, contributing to an 80% increase in scheduled appointments and a 15% improvement in scheduling accuracy.
Organize and file patient faxes in the EMR system, reducing filing errors by 20%. Coordinate surgery scheduling with hospitals contracted by physicians and review patient insurance benefits before scheduling, contributing to improved efficiency and fewer appointment cancellations.
Assisted customers with Google Nest thermostat software and hardware issues, achieving a 90% single-interaction resolution rate. Guided users through troubleshooting procedures based on established Google protocols.
Handled frustrated customer cases using tactful communication, helping prevent escalations at a 95% success rate. Managed multiple support demands efficiently while maintaining consistent 98% quality assurance scores.
Provided real-time Spanish-English interpretation between healthcare professionals and patients during medical brigade activities.
Supported culturally sensitive communication and patient comfort during medical encounters. Coordinated bilingual communication between clinical staff and logistics teams.
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