I am a customer service and sales professional with three years of experience supporting customers, processing orders and transactions, and helping businesses meet sales goals.
I build strong customer relationships through effective communication, empathy, and a proactive, customer-oriented approach. I am comfortable responding to product and service inquiries, resolving complaints, and following up with clients.
I have experience in sales promotion, merchandising, and telemarketing. My responsibilities have included promoting brands, organizing product displays, visiting clients, checking merchandise availability, and renewing customer contracts through electronic product sales.
I also have knowledge of social media and marketing strategies to improve online visibility and engagement. I am organized, adaptable, detail-oriented, and able to manage my time effectively while working as part of a team.
I am currently pursuing a degree in Psychology and am seeking opportunities where I can contribute to company growth while delivering exceptional customer service and sales support.
Responded to customer questions regarding products and services. Processed orders and transactions and supported payment scheduling.
Resolved customer problems and complaints while providing proactive, customer-focused service.
Supported sales activities and helped reduce customer service times. Received and processed customer orders, requests, and claims.
Contributed to customer retention by delivering responsive service and maintaining positive customer relationships.
Visited customers, monitored merchandise availability, and followed up with clients. Restocked shelves with the appropriate products.
Organized stands according to company guidelines and carried out brand promotion activities to support product visibility and sales.
Provided telephone sales support for the Spanish market, selling electronic products to customers.
Renewed client contracts through sales conversations and customer-focused product recommendations.
High School Diploma, Science
Completed a Bachiller en Ciencias secondary education program in Venezuela.
Bachelor's Degree, Psychology
Currently pursuing an undergraduate degree in Psychology.
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