I am a customer-focused professional with more than eight years of experience in retail merchandising, public-facing service, and government field data collection.
I communicate clearly and empathetically with customers, store staff, managers, and community members across in-person, phone, chat, and email channels. I am comfortable resolving inquiries related to product availability, promotions, placement, and services.
In my current field merchandising work, I independently manage schedules across multiple locations, coordinate with stakeholders, and submit accurate digital reports on project outcomes. I am dependable, organized, and able to meet deadlines with minimal supervision.
I also bring experience handling sensitive demographic and household information while following confidentiality, accuracy, and federal compliance requirements. My work has strengthened my attention to detail, adaptability, and ability to build trust quickly.
I am bilingual in English and some Spanish and can support a broad range of customers. I am seeking a customer support or customer service opportunity where I can apply my communication, problem-solving, data-entry, and independent work skills.
I serve as a primary point of contact among store managers, brand representatives, and customers, resolving product and placement issues in a courteous and timely manner.
I answer questions about product availability, promotions, and placement, communicate project updates through digital reporting tools, and manage schedules across multiple store locations independently while meeting assignment deadlines.
I assisted customers and store staff with product availability and placement inquiries during high-traffic store remodel periods.
I collaborated with remote supervisors on merchandising resets and signage updates, documenting completed work in mobile reporting systems to maintain clear communication and compliance.
I conducted door-to-door interviews with residents in assigned geographic areas to collect demographic, household, and economic data under federal guidelines.
I achieved a 65% completion rate in designated neighborhoods by building trust, communicating clearly, and adapting my approach to each household. I handled sensitive personal information with discretion and followed strict confidentiality and data-accuracy protocols.
I interacted daily with park visitors, answered questions, and directed community members to appropriate resources while helping maintain welcoming public spaces.
I maintained and cleaned multiple park sites in the Bushwick area, coordinating with supervisors and team members to meet daily service standards.
Some College, Liberal Arts Teaching
Completed coursework in Liberal Arts Teaching.
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