I am a Virtual and Administrative Assistant with experience in customer service, administrative support, order management, scheduling, email management, and data entry.
I am organized, proactive, detail-oriented, and focused on delivering efficient solutions while maintaining a positive customer experience.
I have worked in customer service and contact center roles, handling inbound and outbound calls, resolving service requests, managing customer information, and following up on cases.
I am proficient in Google Workspace tools including Gmail, Docs, Sheets, Calendar, Forms, and Drive. I also use Microsoft Office, Zapier, ChatGPT, Canva, and sales and ordering platforms.
I am comfortable managing digital orders, cash transactions, customer communications, calendars, and administrative processes. I am currently studying English and continuously developing my professional skills.
I provide customer service and manage customer orders for a pizzeria in Medellín.
I handle cash transactions and use digital ordering platforms to ensure orders are processed accurately and customers receive timely assistance.
I handled customer calls and resolved service requests in a contact center environment.
I entered and updated customer information in internal systems while communicating clearly and professionally with customers.
I managed inbound and outbound customer calls and guided customers through administrative processes.
I organized customer information, maintained case records, and followed up on customer cases to support effective resolution.
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