Account and Operations Manager

I am an Account and Operations Manager with seven years of experience leading operational teams, managing client accounts, and improving business performance through data-driven action plans.

I specialize in balancing client requirements with operational capacity, timelines, and profitability. I build strong client relationships, oversee service delivery, and support account growth through retention, renewals, and cross-selling opportunities.

In my current role, I supervise more than 160 employees and coordinate cross-functional initiatives with Information Technology, Quality, and Human Resources teams. I use SMART, DMAIC, Lean Six Sigma, and KPI management practices to drive continuous improvement.

I have delivered measurable results in employee retention, operational efficiency, issue resolution, revenue growth, and audit performance. My experience includes creating operational systems, reducing personnel turnover, and identifying efficiency losses through structured analysis.

I am proficient in Excel, Google Sheets, Power BI, Salesforce, Jira, and other collaboration tools. I use dashboards and reporting to correlate KPI data, identify opportunities, and develop practical action plans.

I also have operations supervision experience in the food industry, where I managed industrial processes, optimized resources, and supported compliance with HACCP, ISO 9001, ISO 22001, and BRCGS food-grade certifications.