Aldo Ramrez

Account and Operations Manager

Open to offers · Member since 2 Sep 2026

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Location: Monterrey, Mexico

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Senior

About

Professional summary

I am an Account and Operations Manager with 7 years of experience leading operational teams, managing client relationships, and improving business performance through KPI-driven strategies.

I have experience balancing client requirements, operational capacity, timelines, and profitability while serving as the primary point of contact for key accounts. I have supervised teams of more than 160 employees and collaborated closely with Operations, IT, QA, and HR.

I design and execute strategic action plans using SMART, DMAIC, and Lean Six Sigma methodologies. My work focuses on productivity, continuous improvement, efficiency, employee retention, and service quality.

I have delivered measurable results, including reducing personnel turnover by 6%, reducing efficiency losses by 25%, increasing annual billing by 8%, and decreasing unproductive time by 30%.

I am skilled in operational analytics and dashboard development using Excel, Google Sheets, and Power BI. I also have experience with food-industry quality certifications, including HACCP, ISO 9001, ISO 22001, and BRCGS.

I hold a Bachelor's Degree in Biotechnology Engineering and communicate fluently in Spanish and English, with beginner-level Chinese knowledge.

Tech stack & tools

Working toolkit

Experience

Career history

Account Manager Teleperformance

Aug 2019 – Present

Manage operational accounts for Oscar Health and Kohl's, balancing client requirements with delivery timelines, operating capacity, and economic profitability. Serve as the main client contact and maintain strong stakeholder relationships while supervising more than 160 employees.

Design and manage Operations action plans in coordination with IT, QA, and HR. Lead interdepartmental initiatives using SMART, DMAIC, and Lean Six Sigma methodologies to achieve KPIs, improve productivity, reduce non-productive time, and deliver strategic growth and efficiency projects.

Created an operational system recognized nationally for operational excellence and strong internal audit results. Reduced monthly personnel turnover by 6%, reduced identified efficiency losses by 25%, increased annual billing by 8% through cross-selling opportunities, and developed KPI dashboards in Excel, Google Sheets, and Power BI.

Operation Supervisor Marindustrias SA de CV

Apr 2017 – Sep 2018

Managed a team of 40 people and coordinated industrial processes, production planning, time optimization, raw food material usage, and operational results.

Maintained food-grade certifications and quality standards, including HACCP, ISO 9001, ISO 22001, and BRCGS. Designed a specialized maintenance team that reduced unproductive time by 30% and developed a methodology to trace raw-material losses and waste, recovering 6% of losses.