I am a QA Team Lead with 14 years of experience in software testing, quality assurance, test planning, execution, reporting, and team leadership. I have worked on web applications, ERP products, SaaS platforms, API services, and enterprise toll-free number management systems.
I specialize in building and maintaining automated testing solutions using Playwright, Cypress, Selenium, Mocha, Cucumber, REST Assured, Postman, JMeter, and SoapUI/ReadyAPI. My experience includes functional, regression, UI, API, cross-browser, performance, security, vulnerability, and black-box testing.
I have strong hands-on experience with Agile and Scrum delivery environments. I participate in sprint planning, stand-ups, retrospectives, requirement discussions, test estimation, test strategy development, and test plan creation.
I have led QA teams and guided team members in test design, test automation, defect management, reporting, and quality improvement initiatives. I regularly collaborate with clients, developers, product stakeholders, and support teams to identify root causes and resolve issues efficiently.
My technical background includes JavaScript, HTML, SQL Server, ASP.NET-based applications, web services, AWS S3, AWS EC2, Azure, and CI/CD delivery practices. I have also explored AI, LLMs, OpenAI APIs, RAG applications, GitHub Copilot, Claude Code, Playwright agents, and MCP-based AI agent workflows.
I am focused on delivering reliable, scalable, and business-aligned quality assurance processes. I bring experience in developing automation frameworks from scratch and improving test coverage across browser, mobile, tablet, backend, and cloud-based systems.
Provided freelance quality assurance services, applying software testing, automation, API testing, and defect reporting practices to support software quality and delivery.
Used experience in functional testing, test planning, test execution, automation tooling, and Agile delivery processes to help identify issues and improve application reliability.
Led QA activities for the SOMOS Portal, a centralized toll-free service management platform used in the United States and Canada. Managed test strategy, test planning, requirement analysis, test execution, test reporting, test matrices, defect trends, and client communication for enterprise web and web-service applications.
Developed and implemented Cypress and Playwright automation frameworks for scalable UI test coverage, using Mocha and Chai. Performed REST API testing with Postman, cross-browser testing with BrowserStack, and defect tracking through Jira, Zendesk, and Office 365 issue tracking. Participated in Agile ceremonies and guided QA team members in troubleshooting, root-cause analysis, and quality improvements.
Worked with systems involving ASP.NET, JavaScript, jQuery, SQL Server, Windows Services, web services, AWS S3, AWS EC2, Azure, SharePoint, and Telerik Controls. Supported document storage and retrieval workflows for Responsible Organization Change requests through web services and Amazon S3 cloud storage.
Tested Web ERP II, an enterprise resource planning and product data management solution for apparel and soft-goods manufacturing clients, including Lee Cooper, Reebok, GE, Vila, Maliban, and Roverco.
Analyzed functional requirements, created and executed test cases, managed test reports, monitored defect trends, and worked directly with clients to prioritize and resolve issues. Participated in enhancement and improvement discussions for the ERP product.
Worked in an environment using .NET Framework 2.0, ASP.NET, VB.NET, C#, Windows XP, and SQL Server 2005.
Bachelor of Engineering, Electronics and Communication Engineering
Bachelor of Engineering in Electronics and Communication Engineering.
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