I am an IT professional with more than seven years of experience providing technical support, maintaining infrastructure, and administering networks for corporate environments.
I specialize in end-user support, preventive and corrective maintenance for PCs, laptops, servers, printers, and peripheral devices. I have experience resolving incidents, managing tickets, and supporting users both remotely and on site.
I have administered LAN, WAN, Wi-Fi, VPN, routing, switching, firewalls, access points, and point-to-point links. My background includes Fortinet, Meraki, Ubiquiti, Cambium Networks, SD-WAN, and structured cabling.
I have worked with cybersecurity and endpoint protection solutions, including EDR, SentinelOne, ESET Protect, Sophos, vulnerability scanning, firewall policies, backups, and access management.
I also have experience administering Microsoft 365, Active Directory, email accounts, Azure services, NAS backups, SQL Server databases, CCTV, access-control systems, alarms, and time-attendance platforms.
I hold an Engineering degree in Information Technologies and am committed to maintaining reliable, secure, and efficient IT operations while continuously improving internal processes and user service.
Created and accepted purchase requests in SAP, coordinated with suppliers on projects, and collected and documented project information.
Provided end-user support, followed up on tickets, maintained computer equipment, managed RMA equipment requests, and coordinated reporting with Telmex.
Added and removed access points through the Meraki dashboard.
Planned and executed preventive and corrective maintenance while providing technical support and ticket resolution for users.
Administered ESET Protect EDR and supported access points, LAN controllers, routers, switches, and wireless solutions. Participated in SD-WAN routing, switching, and wireless infrastructure projects.
Supervised servers, networks, telecommunications, and operating systems, and installed and configured CCTV and time-attendance systems.
Coordinated LAN, WAN, Wi-Fi, and VPN infrastructure and provided technical support for computing assets, PCs, laptops, and printers.
Administered Fortinet security, cybersecurity tools, vulnerability scans, SentinelOne antimalware and EDR consoles, servers, NAS backups, image recovery, and Azure cloud services.
Managed user access, email accounts, internal procedures, budgets, and IT resources. Produced reports and maintained information and databases in SQL Server.
Maintained corporate computer equipment and configured applications, email, and Microsoft 365 services.
Configured Fortinet firewall policies, SD-WAN, VPN, cameras, DVR systems, alarms, Paradox systems, Babyware, Sophos, BioTime 7.0, and Ubuntu GPS servers.
Created backups, installed software and hardware, configured Active Directory accounts and domains, installed point-to-point antenna links, and supported structured cabling and remote connectivity.
Engineering Degree, Information Technologies
Engineering in Information Technologies. Professional title and license obtained.
Higher University Technician, Information Technologies
Higher University Technician degree. Professional title and license obtained.
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