Retail Store Manager

Develop strategies that improve customer service, drive store sales, increase profitability, and grow the customer base through store policies and marketing programs. Prepare annual budgets, estimate expenditures, analyze variances, and initiate corrective actions.

Analyze sales figures and forecast future sales to support planning. Manage inventory, merchandising, security, staffing, recruitment, scheduling, training, and compliance. Leveraged extensive sales experience to achieve the highest revenue per square foot across the chain and grew store profit by 6% over two years.

Conducted market research to identify prospective clients for SEO and website-redesign services. Recruited customers and developed relationships that supported productive sales discussions.

Provided the leadership team with customer insights and needs analysis to help guide sales approaches. Worked in a remote-capable sales environment serving the Spokane, Washington market.

Increased profits through sales training and effective sales-floor management. Managed product volume adjustments, replenishment, and allocation decisions based on sales performance.

Identified sales opportunities through networking, market research, and follow-up. Maintained corporate compliance, strengthened customer relationships, communicated daily sales and visual-merchandising standards, and adapted store activities to local market conditions.

Coordinated model castings for marketing and advertising campaigns. Supported the styling of large-scale editorial photo shoots.

Created, prepared, and styled models and still-life products for photography. Assisted with visual execution and production preparation for campaign work.

Styled clients with complete professional and casual wardrobe looks. Merchandised and maintained the sales floor to reflect seasonal trends.

Expanded the client network through relationship building and follow-up. Consistently worked to exceed monthly sales goals in a fashion retail environment.

Maintained expert product knowledge across the department and managed product placement, merchandising, and organization. Partnered with the J Brand representative on merchandising, reporting, and goal setting.

Prepared monthly reports on performance against targets for department managers. Performed opening and closing duties, used POS systems, and developed a strong clientele base to drive business.

Delivered enthusiastic customer service in a fast-paced luxury retail setting. Maintained and developed a client book to generate and increase business.

Managed phone orders, co-sales, and alterations efficiently. Organized and merchandised new shipments, particularly denim, educated peers on new styles, and maintained communication with the buying office.

Created daily, weekly, and monthly sales plans and goals for staff members. Scheduled employees according to sales volume, traffic patterns, and payroll allowances.

Led group orientations and sales training for new hires. Supported team readiness and sales execution in a retail management role.

Bachelor of Arts in History.