Customer Service and Administration Professional

Worked for a payment platform serving creators and digital businesses. Onboarded new customers, supported account setup and integration, and remained responsible for accounts until they were live and functioning.

Ran discovery and needs calls with business owners, maintained requirements and next-step records, and handled inbound and outbound communication through email, social media, and phone. Relayed recurring customer feedback to product and marketing teams and was promoted from SDR to Account Executive within the first year.

Handled customer enquiries by email and phone for a UK fashion and accessories brand, resolving order, sizing, delivery, return, and product issues through to completion. Maintained consistent customer communication across email and social channels.

Managed online-store administration, including inventory updates, product-page maintenance, and order-related administration. Coordinated with suppliers in Asia on stock, timelines, and product queries, and supported promotional activity and product launches.

Entered, checked, and maintained clinically critical patient test-result data using Starlims and Microsoft Excel. Managed confidential patient information in accordance with data protection requirements.

Acted as the direct contact for hospital enquiries, responding to calls and emails from clinical staff, tracing samples and results, and working under time pressure. Liaised between laboratory and hospital teams to resolve queries and obtain outstanding information.

Manage end-to-end customer journeys for an independent sustainable upcycled denim label, from initial enquiry, quotation, and commission brief through production updates, delivery, and aftercare.

Run business administration including order management, records, supplier sourcing, costings, and scheduling. Proactively communicate bespoke lead times to maintain repeat and referral business.

Served customers in a busy premium retail environment, answering questions, resolving complaints, and providing one-to-one styling appointments. Delivered a high standard of customer service on the shop floor.

Briefed and supervised team members, covered shift-running responsibilities, and maintained visual merchandising standards. Prepared sales-performance reports and used Thrive to support merchandising accuracy.

Managed a remote client base of English-language students, including scheduling, rescheduling, learner records, and follow-up across multiple time zones. Delivered tailored teaching based on individual learner needs.

Built long-term relationships with recurring students while maintaining strong ratings and retention. Managed the role independently alongside other remote work commitments.

Lead social media and content activity remotely on a part-time basis. Support content planning and audience-facing communication.

Manage responsibilities independently while coordinating remotely with the wider team.

Provided tailoring and styling services in a retail environment. Conducted one-to-one client consultations to understand customer needs and deliver personalised recommendations.

Supported a high-quality customer experience through direct client communication and attention to product presentation.

Worked as a designer, contributing to product and creative work. Coordinated with suppliers to support materials, production, and delivery requirements.

Managed communication and follow-up with external suppliers to help maintain project progress.

Supported students with accommodation enquiries and casework. Responded to requests and provided administrative assistance in a student-facing environment.

Maintained records and communicated with relevant parties to progress cases and resolve enquiries.

Supported styling, marketing, and visual merchandising activities for a retail business. Assisted with customer-facing presentation and brand-related tasks.

Contributed to store presentation and promotional efforts while developing retail customer-service experience.

Completed a Bachelor of Arts with Honours in Textiles and Surface Design.

Completed BTEC Fashion, Clothing and Art Foundation studies.