I am a Software Analysis and Development student with an interest in IT support, infrastructure monitoring, and incident management.
I have experience supporting daily operational activities, maintaining service continuity, and helping users through onsite and remote technical support.
I am organized, proactive, and committed to meeting service-level agreements while documenting processes and coordinating operational tasks.
I enjoy collaborating with cross-functional teams to improve internal procedures and ensure the reliable operation of information systems.
I am continuously developing my software skills through training in Python, control structures, and data visualization, and I am eager to grow in technology-focused environments.
Ensured the operational continuity of the technology infrastructure by monitoring daily support activities and complying with organizational service-level agreements.
Supervised operational task workflows, supported timely departmental reporting, and helped reduce user downtime. Collaborated with multiple departments to standardize internal procedures for corporate information management.
Resolved first-level technical support requests for users through onsite and remote assistance, helping improve response times and end-user satisfaction.
Monitored and managed technology incidents, reported operational anomalies, and coordinated daily maintenance tasks. Applied technical documentation practices to organize support activities and system information.
Technologist, Software Analysis and Development
Currently pursuing a Technologist degree in Software Analysis and Development.
Academic High School Diploma, Natural Sciences
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