I am a Computer Engineering graduate with experience in customer support, production support, software engineering, and data-driven process improvement.
I previously managed high-volume data streams in a regulated support environment, using enterprise CMS and diagnostic tools to identify and mitigate platform and operational risks while maintaining strong quality and KPI performance.
My technical background includes backend development with .NET C#, RESTful APIs, SQL databases, Python, Java, JavaScript, React, and cloud platforms such as AWS and Azure.
I have experience validating banking systems, investigating production anomalies, documenting system architecture, and building automated reporting and data visualization workflows using the Microsoft Power Platform.
I have also led and contributed to public-service and AI projects, including a localized government service directory and a CNN-based emotion recognition application with a companion mobile app and AI chatbot.
I work effectively in Agile/Scrum, Waterfall, and DevOps-oriented environments, combining technical problem-solving, quality assurance, collaboration, and clear documentation.