Remote Operations and Administrative Coordinator

Managed the upload, structuring, and optimization of data and digital content on the web platform. Improved organic traffic by 40%, strengthened SEO positioning, and reduced user search times through better technical information organization.

Implemented data-review protocols that reduced publishing errors by 70%. Coordinated information flows across departments, supported web incident resolution, and proposed information architecture improvements that increased lead conversion.

Coordinated educational implementations across four countries, supporting project delivery, customer service, and cross-functional communication for international clients. Used Zendesk, Salesforce, and Microsoft Teams to manage requests and provide proactive technical support.

Improved response times by 40%, reduced operational bottlenecks, and increased customer satisfaction. Managed legal and financial documentation including purchase orders and invoices, created internal process manuals, and trained new team members on project management tools.

Provided external consulting on administrative process optimization for small businesses, improving internal organization and resource planning. Designed expense-control models that supported monthly savings and stronger financial visibility.

Managed independent projects using planning, prioritization, digital collaboration, and remote-work practices. Researched distributed-team tools and strengthened communication and conflict-resolution capabilities for high-demand environments.

Supported virtual operations and digital brand presence across Spain and Latin America. Created strategic content, managed customer interactions through social media, coordinated virtual events, and maintained quality standards for digital support.

Increased digital engagement and brand reach while reducing customer response times through standardized service processes and content scheduling automation. Analyzed digital performance metrics to adjust communication strategies in real time.

Redesigned cash-flow strategies and implemented tighter financial controls to improve profitability and reduce unnecessary expenses. Developed inventory controls that reduced losses and prepared financial reports for management decision-making.

Negotiated supplier payment terms, structured debt-payment plans, and assessed investment opportunities. Helped diversify revenue sources while improving the business's cash cycle and financial organization.

Led administrative and financial operations, including budgeting, supplier management, payroll coordination, recruitment support, corporate purchasing, and compliance with legal and tax obligations. Automated reporting to improve administrative efficiency.

Implemented function and procedure manuals, supported internal audits, renegotiated contracts to reduce operating costs, and strengthened organizational controls. Also contributed to workplace well-being policies and overall administrative performance.

Business Administration degree.

Technologist training in Commercial Communication.

Technical training in Sales Management.