Healthcare Customer Support Specialist

I am a Healthcare Customer Support Specialist and Administrative Virtual Assistant with nearly two years of experience supporting customers in fast-paced healthcare environments.

I manage high volumes of inbound customer interactions with professionalism, empathy, active listening, and a strong customer-first approach. I am experienced in resolving concerns, explaining processes clearly, and coordinating with internal teams for timely issue resolution.

I have hands-on experience with appointment scheduling, data entry, customer account updates, CRM documentation, patient information management, electronic records, insurance verification support, and claims processing support.

I handle Protected Health Information with care and understand the importance of HIPAA compliance, confidentiality, accuracy, and secure documentation practices.

I am highly organized, detail-oriented, and comfortable working independently in remote, technology-driven environments. I have a dedicated home office and am available for full-time work across US, UK, and Australian time zones.