Administrative Assistant & Virtual Support Specialist | Sales Closer

Sold intangible products in the automotive sector, focusing on prospecting potential customers and closing vehicle plan sales.

Managed the commercial process from initial outreach through conversion, applying communication and negotiation skills to support sales targets.

Provided advisory support for FirstData-related services, including cloud management and administration activities.

Resolved incidents and supported information security management while assisting users through operational and technical service processes.

Delivered comprehensive customer service and personalized guidance for Banco Santander banking and financial services customers. Independently managed and resolved administrative and commercial claims.

Sold intangible products, meeting monthly goals of 17 banking packages and 13 insurance policies. Maintained strict quality and productivity metrics while contributing to high NPS levels.

Manage the full sales-closing process for high-ticket and low-ticket offers through launches, campaigns, and organic sales channels. Achieve a conversion rate between 35% and 40%.

Provide remote virtual and operational assistance by managing WhatsApp, email, Meta Business Suite, and Instagram communications. Maintain KPI dashboards, coordinate projects in Trello and Slack, transfer data, and prepare follow-up reports.

Currently pursuing a Bachelor's Degree in Visual Arts.

Completed initial, advanced, and leadership program levels focused on personal transformation and achieving results.

Completed a masterclass in nonverbal communication.

Completed a course in communication and public speaking through OPI.

Completed a soft skills course.