Luke Kapelchan
Luke Kapelchan

Senior Executive Assistant / Operations Manager

Actively looking · Member since 3 Sep 2026
Message
Location
Durdevac, Croatia
Desired salary
Confidential
Work preference
Remote Only / Full Time, Part Time, Contract
Experience level
Senior

About

Professional summary

I am a Senior Executive Assistant and Operations Manager with more than seven years of experience supporting CEOs, founders, and international teams in fast-growth organizations.

I specialize in executive calendar and inbox management, strategic scheduling, meeting operations, workflow automation, SOP development, and cross-functional project coordination. My work has consistently returned 20–25 hours of executive focus per week and saved teams more than 80 hours weekly.

I have managed distributed operations across 17 countries, including coordinating 45 country ambassadors and supporting the rollout of 20–30 trade houses. I am experienced in building systems that improve accountability, communication, and execution across remote teams.

I have led business operations initiatives including client onboarding automation, support process design, vendor and platform evaluation, sales pipeline management, and B2B partnership negotiations. I originated and helped close an $80bn/month B2B partnership with Infinox Capital.

I use automation and AI tools such as Zapier, n8n, Notion, Claude, ChatGPT, and Microsoft Copilot to streamline workflows and produce executive-level communications, briefings, and operational documentation. I also have experience with social media strategy, organic influencer partnerships, Meta Ads, SEO, and funnel optimization.

I am a native Croatian speaker and C2-proficient English speaker, with experience working across CEST, EST, and PST time zones. I bring a proactive, detail-oriented approach to protecting leadership time and building scalable operational systems.

Notice period: Immediately

Skills

21 capabilities

Tech stack & tools

Working toolkit

Collaboration

Communications

Design

Marketing and Sales Tools

Experience

Career history

Executive Assistant / Operations Manager Smurf Village FX

Supported the CEO and senior leadership of a remote FX trading academy with more than 50,000 members. Managed executive calendars, inboxes, meeting operations, briefing documents, agendas, action tracking, and executive communications across a globally distributed organization.

Managed 45 country ambassadors and coordinated 20–30 trade-house rollouts across 17 countries. Built and automated more than 15 workflows using Zapier, n8n, and Notion, saving the team 80+ hours weekly and protecting 20–25 hours of executive focus per week. Negotiated and closed a B2B partnership with Infinox Capital, helped solve a critical student withdrawal infrastructure gap, and evaluated vendors, SaaS tools, infrastructure, and marketing platforms.

Head of Business Operations Golden Riptide Academy

Led business operations for a remote online education platform serving more than 35,000 students while working concurrently. Built the organization's first structured SOP library, documenting over 10 processes covering student onboarding, support escalation, content publishing, and community moderation.

Automated the full client onboarding workflow and deployed Telegram bots for FAQ-based customer support, reducing manual work and enabling immediate responses. Led a rebrand across Instagram, Facebook, and Telegram that generated a threefold increase in engagement and 28% growth in student enrollment.

Executive Assistant / Operations Manager The Mancave GH

Owned back-end operations for a remote fast-growing business in Ghana while working concurrently. Built and managed a Telegram sales pipeline, converting more than 50 leads through targeted outreach and enrollment support.

Systematized the licensing process, enabling 12 operators to independently launch and scale and growing the network to more than 20 active businesses. Secured organic Instagram partnerships with influencers and public figures representing a combined audience of more than 24.6 million followers.

Education

Learning history

Strukovna Skola Durdevac

Diploma, Electronics Engineering

Vocational secondary education in Electronics Engineering, completed in Durdevac, Croatia.

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