Data Analyst

Collected, validated, and analyzed human water-consumption data in the Santa Bárbara de Heredia canton. Maintained data accuracy and reliability through regular calibration and maintenance of water meters.

Collaborated with the Municipality of Santa Bárbara to update cadastral databases through field data collection, record verification, and systematic data entry. Performed potable-water infrastructure inspections to identify discrepancies, potential risks, and service issues.

Provided clear communication and support to stakeholders, explained data findings, resolved service-related inquiries, and contributed to data-driven operational decisions and customer satisfaction.

Assisted customers by resolving assigned support tickets according to company policies and procedures. Provided direct support and continuous training to suppliers on accounting software programs and modules.

Supported modules including general ledger, accounts payable, accounts receivable, banking, budgets, fixed assets, payroll, inventory, and local and electronic invoicing. Addressed daily client and system issues.

Installed MySQL, administered customer databases in Microsoft Access and MySQL, and troubleshot database issues. Designed customized invoice templates using Crystal Reports and Visual Studio 2010.

Completed studies through the fourth year of the Bachelor's Degree in Geographic Sciences.