Jhesed Guzman
Jhesed Guzman

Musicólogo

Actively looking · Member since 3 Sep 2026
Message
Location
Colombia
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a responsible and committed professional with experience in customer service, telemarketing, appointment scheduling, confirmation, and institutional relations.

I have worked with clients in contact-center and remote environments, helping manage communication, schedule appointments, confirm services, and provide timely support.

I am organized, punctual, respectful, and comfortable working collaboratively with teams. I also have experience taking leadership responsibilities as a team leader.

I have strong organizational skills and proficiency with Microsoft Office tools, allowing me to manage administrative and customer-facing tasks efficiently.

I am motivated to provide helpful, professional service and contribute positively to the goals of an organization.

Skills

8 capabilities

Experience

Career history

Head of Institutional Relations and Citizen Service Fábrica de Insumos 27 de Febrero

Led institutional relations and citizen service activities for the organization.

Provided professional attention and support to members of the public while coordinating communication-related tasks.

Telemarketing, Customer Service and Appointment Scheduling Agent Legendary Travel Group

Handled telemarketing activities, customer service interactions, and appointment scheduling.

Supported clients through clear communication and follow-up during the scheduling process.

Telemarketing Agent Viva Salud

Performed telemarketing responsibilities for Viva Salud.

Communicated with prospective and existing clients to support outreach and service needs.

Contact and Appointment Scheduling Agent Ms Protegiendo Familias

Worked remotely as a contact agent supporting appointment scheduling and customer service.

Managed appointment confirmations and performed team leader responsibilities.

Contact, Appointment Scheduling and Confirmation Agent US All Benefit Group

Worked remotely handling client contact, appointment scheduling, and appointment confirmations.

Provided customer-focused communication and coordinated follow-up with clients.

Education

Learning history

Universidad Central de Venezuela

Musicologist, Musicology

UNEARTE

Music Therapist, Music Therapy

This professional hasn’t added portfolio projects yet.

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